AKL CITY Sales and Customer Service Officer

Due to the high number of applications, this advertisement will close at 5:00 pm on 13 November.

China Eastern Airlines Co., Ltd. is one of the three major airlines in China. Since September 2015, the airline has been operating flights between Auckland and Shanghai. Over the 2026–2027 period, we plan to further expand and strengthen our business operations in New Zealand. To support this growth, we are seeking highly motivated and dynamic individuals with strong communication skills and a collaborative spirit to join our Auckland team. This opportunity is for immediate full-time employment. Details of the position and its criteria are outlined below:

Key Responsibilities

• Efficiently handle incoming phone calls and email inquiries from agents and customers.
• Provide excellent service to walk-in agents and customers.
• Perform general sales duties, including ticketing and reservations.
• Address issues related to flight schedule changes.
• Compile sales statistics and generate relevant reports.
• Handle and resolve agent and customer complaints effectively.
• Perform other tasks as assigned by supervisors.

Skills and Experience

• Preferred experience in ticketing and sales within the airline industry.
• Excellent time management and organizational skills.
• Strong written and verbal communication skills.
• Advantageous to have knowledge of Global Distribution Systems (GDS).
• Proficient in PC skills, including Outlook, Excel, and Word.
• Possess a Level 7 degree or above.
• Display a pleasant and professional personality.

All candidates must provide valid evidence of their legal right to work in NZ.

Due to the high volume of Chinese-speaking passengers and the need to provide effective customer service, proficiency in Mandarin Chinese is highly desirable and will be considered a strong advantage.

If you are enthusiastic about working in a dynamic team environment and wish to be considered for this position, please submit your resume and cover letter using the Apply button.