Operations & Service Delivery Lead

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training and mission readiness to support critical operations worldwide.

Role Overview

The Operations and Service Delivery Lead is responsible for leading a broad range of operational and service delivery support functions, including project governance and administration, project cost control, business reporting and resource planning. Reporting to the Manager, Integration and Service Delivery, this role leads a small team of Project Controllers and acts as the key integration point between customers, business stakeholders, project teams, service providers and operational teams.

This is an opportunity to drive operational excellence, improve service delivery outcomes and influence business performance across a complex Defence and Aerospace environment.

Key Responsibilities

• Lead Project Controllers and oversee project governance, scheduling and reporting activities
• Drive project performance monitoring, forecasting, cost control and portfolio reporting
• Lead workforce planning, resource allocation and capacity management across projects and operations
• Provide project and operational analysis to support business planning and decision-making
• Partner with customers, stakeholders and project teams to ensure successful delivery outcomes
• Identify and implement continuous improvement initiatives across project control and operational processes

Essential Requirements

• Bachelor's degree in Business, Operations Management, Project Management, Engineering, Facilities Management or a related discipline
• 7+ years' experience in operations, service delivery, project controls, project management or business operations
• Demonstrated experience managing cross-functional teams and stakeholders
• Experience in project governance, reporting, planning and performance management
• Proven leadership experience managing and developing teams
• Ability to work from the Homebush, NSW site
• Australian Citizenship and eligibility to obtain a Defence Security Clearance

Desirable

• PMP, PRINCE2, APMP or Agile Project Management certification
• Lean Six Sigma certification
• Experience with Planisware, MS Project, SAP, Oracle, SharePoint and Power BI
• Experience within Defence, Aerospace, Aviation, Engineering or Technology sectors

Benefits

• Access to a generous ADF Reserve Service Policy
• Wellness subsidy
• Generous Parental Leave
• Employee Share Scheme
• Fitness Passport
• Insurance Cover

How to Apply

Apply now via SEEK.