Reporting directly to the Business Manager, you will work closely with our Pilot-team, including the Chief Pilot, and will be responsible for managing client relationships, flight operations and scheduling.
Key Duties and responsibilities of the role include:
As the Customer Service and Operations Officer, you will be responsible for liaising with our clients, offering the highest level of customer service to meet their travel requirements. It is further required of this role to manage the day-to-day function of the organisation, including processing quotes and discussing operational capacity with our clients, accepting new bookings and completing relevant reporting for the organisation.
As this role requires your focus on many areas of the business, a high level of training will be provided to you. A great ability to learn quickly and to successful apply this training, and/or previous experience in a similar role will be highly regarded.
To be successful in this role, we require you to meet the following requirements:
Essential:
Exceptional customer service focus
Professional telephone manner and strong communication skills
High attention to detail, proactive and efficient working style
Logical thinking and have a calm approach towards ever-changing operational requirements including flight schedules and crewing of flights
Excellent communication skills (verbal and written), including an ability to interact with all levels of the organisation
Enjoy working autonomously, as well as be a part of an accountable team
Well-developed computer skills (experience with Xero Accounting System is favourable)
Commitment to continuous improvement
Desirable (training of the following areas will be provided to the right applicant):
Previous experience in the airline and/or travel agency industry
Understanding of charter practices
Fixed-wing dispatching experience
Aviation logistics experience, with a passion for problem solving
Knowledge of operational and aircrew regulations and limitations, meteorology, flight planning and load control
Proven problem solving and decision-making skills within a dynamic environment
What we offer you:
Black Diamond Aviation provide all our employees with a positive and rewarding work environment. We offer employees extraordinary opportunities to train, learn and grow with the Company. We also offer:
An immediate start
On the job training by award-winning business leaders
Personal development opportunities to grow in an inclusive company
Future managerial opportunities within the company
A great team environment
Equal employment opportunity Employer
How to apply:
You must have the legal right to live and work in Australia to be considered for this position. As shortlisting will commence immediately, we reserve the right to close this position earlier that stated.
*Note: This is NOT an entry Pilot position.
Please forward your complete resume, including a cover letter and three past employment references to:
Black Diamond Aviation Careers
Email: careers@blackdiamondaviation.com.au
Thank you for your interest in Black Diamond Aviation!