Cairns Airport - Customer Service / Baggage Handling

Customer Service Officer – Cairns Airport

Join the Aus Flight Handling team and build your career in aviation at Cairns Airport. Part Time - 15-20 Hours per week.

Are you looking for an exciting opportunity to begin or further develop your career in aviation? Aus Flight Handling is looking for a motivated and customer-focused Customer Service Officer to join our close-knit team at Cairns Airport. Our Cairns team provides ground handling services for Rex Airlines, NJE and Hevilift International, offering a diverse and dynamic working environment where no two days are the same.

This role will initially focus on learning and confidently performing all Customer Service Officer duties. Once you have successfully completed your training and are competent in the role, there will be opportunities to further develop your skills by undertaking training in ramp operations, gaining experience working across a variety of aircraft including the Saab 340, Dash 8 Q400 and ATR aircraft. Full training is provided.

Essential Requirements

• Strong focus on delivering excellent customer service
• Current unrestricted driver's licence
• Basic computer skills and the ability to learn new systems
• Available to work rotating shifts including mornings, afternoons, nights, weekends and public holidays
• Able to obtain and maintain an ASIC (background check required)
• Able to pass Drug & Alcohol testing
• Reliable, professional and able to work well as part of a small team
• Safety-focused and willing to follow operational procedures
• Interested in progressing into ramp operations following successful completion of Customer Service training

Why Join Us?

• Full training provided
• Opportunity to develop skills across both Customer Service and Ramp Operations
• Gain experience working with multiple airlines and aircraft types
• Uniform supplied
• Supportive and friendly small-team environment
• Work with a growing Australian ground handling company operating across 17 airport locations with 300+ team members

How to Apply

Interviews are commencing immediately. Only permanent residents of Australia or New Zealand, or persons with the right to work in Australia may apply. All applicants must pass a pre-employment medical, drug and alcohol test, and undergo a State and Federal Police and ASIO background check for aviation certification.