Quality Assistant Manager

Key Responsibilities

• Participate in planning activities related to Safety, Security, and Quality Assurance in alignment with the company’s strategic objectives.
• Manage, allocate, and monitor resources and budgets within the assigned functions to achieve operational goals.
• Oversee quality assurance and quality control activities for ground handling and cargo operations.
• Ensure employees comply with company regulations and monitor attendance, leave, and punctuality.
• Evaluate operational performance and analyze quality control metrics and other company KPIs, while proposing corrective actions and improvements.
• Provide guidance, support, and coaching to team members to enhance their performance and efficiency.
• Coordinate with internal departments to ensure operations are carried out according to established plans.
• Investigate, resolve, and prevent non-conformities, complaints, and quality-related issues.
• Recommend and implement initiatives to improve operational efficiency and departmental performance.
• Develop and strengthen the capabilities of subordinates through training and mentoring.
• Monitor departmental performance and continuously improve work processes to enhance organizational effectiveness.
• Support compliance with quality standards, regulations, and related requirements.
• Serve as an Occupational Safety Officer at the management level.
• Coordinate and collaborate with airlines, government agencies, and other stakeholders during internal and external audits.
• Perform other duties as assigned by management.

Qualifications

• Bachelor’s degree in Aviation Management or a related field.
• Minimum of 5 years’ experience in Quality Assurance (QA) and Quality Control (QC), including managerial and supervisory responsibilities.
• Strong knowledge of quality management systems, quality assurance, and quality control processes.
• Experience in the aviation, ground handling, or cargo industry will be an advantage.
• Knowledge of audit processes and aviation quality standards is preferred.
• Excellent teamwork and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Demonstrated leadership skills and the ability to work effectively under pressure.
• Strong analytical, organizational, and coordination skills with both internal and external stakeholders.
• Proficient in spoken and written English.
• TOEIC score of at least 550.

Workplace

Phuket International Airport

Welfare and Benefits

• Health insurance
• Life insurance
• Accident insurance
• Dental fee
• Provident fund
• Annual increase salary (Depend on individual & company's performance)
• Annual bonus (Depend on individual & company's performance)
• Vacation leave, Personal leave, Sick leave
• Annual health checks up
• Annual activities

For more information, please feel free to contact us.