Officer, Customer Experience (Policy Standard & Service Evaluation)

Area of Responsibility

• Create, review, re-current and rewrite on how each Service Operating Procedure for the best practice of service standards.
• Conducts Service Evaluation from Service Standard Survey by each station and field-trip.
• Issue, monitor and follow-up service recommendation and suggestion when misconducting and mishandling are found to promote appropriate actions.
• Support and initiate quarterly and yearly Service Quality Program for the better practice of current and future service standards.
• Provide and monitor Interactive Communication with customers to acknowledge customers' feedbacks.
• Other assignments from the direct Manager.

Minimum Requirements

• University degree in Airline Business, Faculty of Arts, Journalism and Mass Communication
• 0-1 of airline business or any others experience
• Toeic score 550 or above is plus
• Customer behavior and risk management skill
• Regulation in airline business
• Excellent Microsoft Office skills
• Excellent communicators in English and Thai of both written and speaking