Customer Service Coordinator - Sydney Airport

About TCR GSE

TCR Group is a global leader in Ground Support Equipment (GSE) solutions that keep airports running smoothly worldwide. With over 1,800 employees across 200+ airports, TCR provides mission-critical rental, leasing, and maintenance services that airlines and handlers rely on every day.

The Opportunity

TCR has a brand-new, exciting opportunity available in our Sydney Workshop: Customer Service Coordinator! As the Customer Service Coordinator, you'll be the link between our customers and our workshop team, ensuring customers receive an exceptional service experience. This role is ideal for someone who genuinely enjoys building relationships and creating positive customer experiences.

Key Responsibilities

• Build and maintain strong relationships with customers through proactive communication.
• Speak with customers regularly via phone, email and in person to provide updates on equipment availability, repair progress, and service timelines.
• Act as the bridge between customers and our workshop team, ensuring information is shared clearly and expectations are managed effectively.
• Lead and participate in regular customer meetings, providing operational updates and addressing customer queries.
• Prepare and share reports with customers, analyse operational data, and communicate key insights clearly.
• Resolve customer queries efficiently and escalate issues where required.
• Support workshop leadership by ensuring customer communication remains timely, professional, and solutions-focused.
• Identify opportunities to enhance the customer experience and strengthen long-term customer relationships.

Essential Requirements

• Confident communicating with a wide range of stakeholders, comfortable picking up the phone, and naturally focused on finding solutions.
• Previous experience in customer service, service coordination, scheduling, administration, or a similar customer-facing role.
• The ability to remain calm, positive, and customer-focused in a fast-paced environment.
• Excellent relationship-building skills.
• A proactive approach and the ability to anticipate customer needs.
• Strong problem-solving skills and the ability to remain calm under pressure.

Benefits / What We Offer

• Work at our Sydney Workshop close to the action, decisions, and leadership.
• Join a smart, grounded team that moves fast and backs each other.
• Regular team BBQs, social events, and moments that bring the whole crew together.
• Health & Happiness Days give extra time off each year.
• One team, 30+ countries, shared goals.
• Ongoing training and upskilling to continue building your expertise.
• Quarterly employee awards recognising your contribution and achievements.

We encourage candidates to apply even if they don't meet every requirement listed. We welcome Women, Aboriginal and Torres Strait Islander peoples and Veterans to apply. TCR International is an equal opportunity employer. Please note that we do not accept unsolicited applications or inquiries from recruitment agencies.

How to Apply

Please feel free to email us with any questions at recruitment.anz@tcr-group.com