Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling and Passenger Services to over 300 million passengers annually. Swissport's mission is to provide the aviation industry with consistent, tailor-made solutions around the globe for a better customer experience, driven by its core values of Show You Care, Do the Right Things and Win as a Team.
Job Summary
Passenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft, at Perth Airport. Swissport's Passenger Service team is renowned for helpfulness, extensive knowledge and courteous demeanour, always treating each passenger with kindness, respect and a warm smile, while emphasising collaboration and an unwavering commitment to safety and punctuality.
Key Responsibilities
- Assist passengers during check-in, boarding and disembarkation
- Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage
- Provide accurate flight information, including updates on delays, cancellations and gate changes
- Resolve passenger complaints and issues efficiently and professionally
- Assist passengers with special needs, including unaccompanied minors and those requiring wheelchair assistance
- Ensure compliance with security procedures and protocols
- Coordinate with other airport personnel and departments to ensure smooth operations
Your Profile
- Committed to delivering exceptional and safe service; a team player with a strong work ethic
- Physically capable of handling passenger baggage and operating wheelchairs when required
- Fluent in English; confident using software and technology
- Australian Citizen/Resident with unlimited work rights; valid driver's licence
- Locations
- Perth, Western Australia, Australia
- Timezones
- Worldwide