At Star Aviation, we’re big enough to manage, but small enough to care. With us, you’ll experience the scale of working with Australia’s leading airlines, while still being part of a business that treats you like an individual.
Our values are at the heart of everything we do, and we’re excited to welcome people who share them. When we work with those who live our values every day, we strengthen and protect the great culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers.
How We Support You
We'll support your growth with ongoing career training and development through our in-house programs, and you'll enjoy access to discounts and benefits across a range of lifestyle and retail brands like SpecSavers, Hello Fresh, Koala Furniture and many others. Additionally employees can join Fitness Passport when you are a Star Aviation employee.
The Airport Manager - Cargo is responsible for the overall leadership, management and performance of cargo terminal operations. This role ensures safe, compliant and commercially effective delivery of cargo services, including warehouse operations, stakeholder management, financial performance and team leadership.
Service Delivery
Lead and oversee all cargo terminal operations including import, export and warehouse functions
Ensure cargo is handled in accordance with airline, regulatory and customer requirements
Drive operational performance to meet safety, service, productivity and financial KPIs
Monitor and improve operational processes to enhance efficiency and service delivery
Investigate delays, damages and service failures and implement corrective actions
Ensure all contractual obligations and service level agreements are met
Operational Management
Plan and allocate resources effectively to meet operational demand
Oversee terminal capacity, workflow, and equipment utilisation
Ensure safe and efficient operation of all cargo handling equipment
Manage infrastructure and facilities to meet operational and compliance requirements
Support implementation of new systems, processes and continuous improvement initiatives
People Management
Lead and manage Duty Managers, Supervisors and operational staff
Drive performance management, coaching and development across the team
Ensure workforce planning, rostering and recruitment meet operational needs
Foster a high-performance, safety-focused culture
Manage employee relations and resolve workplace issues
Safety, Compliance and Risk
Ensure full compliance with aviation security, dangerous goods and regulatory requirements
Promote and enforce WHS policies and safe work practices
Oversee incident investigations, reporting and corrective actions
Ensure audit readiness and compliance with internal and external standards
Financial and Commercial Management
Manage operational budgets, cost control and productivity targets
Identify opportunities for revenue growth and service expansion
Support contract management and client performance reporting
Contribute to business planning, forecasting and cost modelling
Stakeholder Management
Develop and maintain strong relationships with airlines, freight forwarders and airport authorities
Act as the primary escalation point for major operational and service issues
Represent Star Aviation in operational and stakeholder meetings
Support business development opportunities within cargo operations
Extensive experience in cargo, logistics or aviation terminal management
Demonstrated success in leading large operational teams
Experience managing operational performance and budgets
Strong understanding of aviation cargo regulations and standards
Certificate III or higher in Aviation (or relevant field preferred)
Valid Driver’s Licence, ASIC and ADAA valid Australian Driver’s Licence
Ability to obtain and hold a valid Aviation Security Identification Card (ASIC)
Ability to obtain and hold a valid Airside Driving Authority (ADA)
Advanced leadership and people management capability
Strong commercial and operational acumen
Excellent organisational and time management skills
High-level problem solving and decision-making ability
Strong stakeholder engagement and communication skills
Advanced reporting and computer literacy
Excellent written and verbal communication skills
Strong understanding of the Aviation and Cargo Industry
Ability to multi-task, prioritise and meet deadlines in a high-pressure environment