About the Role
The successful candidate will join the Airport Operations (Development, Procedures & Performance) Department, within the Customer Services & Operations Division.
Key Responsibilities
Review, develop and implement ground services procedures to:
- Adhere to regulatory requirements
- Improve ground efficiency and customer service
- Maintain the operational manuals to ensure compliance with the requirement of the Air Navigation Order, IATA Operational Safety Audit (IOSA) and Star Alliance Core Values.
- Provide input / advice on ground services procedures in various situations, such as enquiries from stations and other departments on passenger handling
- Monitor and Improve Network's On-Time-Performance (OTP), Ground CSAT and Stations' Performance.
- Custodian of Minimum Ground Time (MGT) framework
Essential Requirements
- Bachelor's degree in any discipline
- Experience in airport and airline operations preferred
- Good writing skills
- Ability to grasp concepts and situations quickly
- Logical thinking with the ability to carry out scenario planning
- Attention to detail
- Good interpersonal and communication skills
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
- Locations
- Singapore, Singapore
- Timezones
- Worldwide
- Education
- bachelor degree