About the Role

Customer Services Assistant (Airport Operations) based at Phuket International Airport

You would work in shifts.
You would work at Phuket International Airport.
We also welcome applications from fresh graduates or from applicants without prior experience in the industry.

Key Responsibilities

Attend to customers at Phuket International Airport
Provide leadership for our ground handling agents
Oversee, and if necessary, handle ground operational duties i.e. check-in, arrival, departure, baggage and potential flight delays
Go the extra mile for customers by subscribing to a customer-centred philosophy and mastering the ins and outs of SIA’s procedures and policies
Handle flight and airport-related administrative work in additional to operational duties
Work closely with airport agencies and guide our service partners to achieve customer satisfaction and operational efficiency
To uphold the image of Singapore Airlines through exemplary conduct, deportment and integrity
To be self-motivated: can diligently carry out tasks assigned by superiors.

Bachelor’s degree from a recognised university in any field
Interviews will be held in Phuket. Candidates must be able and willing to come to Phuket for interviews.
Good command of written and spoken English and standard Thai. Proficiency in other languages i.e. Southern Thai, German, French, Mandarin/Chinese dialects or Malay would be an asset.
Able to understand, empathise and relate to customers’ needs
Be in possession of a pleasant disposition. Must be hardworking and willing to learn
Able to work in a team with minimum supervision
While experience in airline/travel/hospitality industry is preferred, we also welcome applicants without relevant experience
Able to work in shifts
Knowledge of Microsoft Office, specifically Microsoft Word, Microsoft Excel and PowerPoint
Must agree to wear the standard Singapore Airlines-issued ground staff uniform whilst on duty without exceptions i.e. jacket, shirt, tie and trousers for men; jacket, blouse and skirt for women. Whilst in uniform, men and women must wear shoes which are either dark blue or black in colour. Women must not wear flats: heels must be at least 2.5 cm, and not more than 8 cm.

Closing Date: 29 November 2026 (Only short-listed candidates will be notified)