About the Company
Quantum-Systems Pty Ltd is a leader in unmanned aerial systems (UAS).
About the Role
Quantum-Systems is seeking a Ukrainian speaking Technical Support Specialist to provide hands-on technical support to its global customer base. This role is ideal for an early to mid-career professional (2–5 years' experience) looking to build a career in aviation and UAS technology, with exposure to international operations and defence-related projects. As part of the growing support function, you will work closely with customers and internal teams to troubleshoot issues, support product performance, and contribute to continuous improvement. This is a flexible, work-from-home arrangement based out of Redbank, Brisbane.
Key Responsibilities
- Respond to customer enquiries via phone, email, and Teams regarding Quantum-Systems products and services.
- Troubleshoot hardware, software, and operational issues.
- Provide timely updates and maintain strong customer relationships.
- Assist with the analysis and resolution of product defects.
- Maintain accurate records of customer interactions and issue resolution.
- Support testing and validation of product updates.
- Deliver customer training on product usage and best practice.
- Investigate recurring issues and contribute to long-term solutions.
Essential Requirements
- 2-3 years' experience in a technical support or similar role.
- Background in aviation maintenance, electronics, or a related technical field (or equivalent hands-on experience).
- Fluent in English and Ukrainian.
- Strong practical troubleshooting and problem-solving skills.
- Confident communicator with a customer-focused mindset.
- Motivated to learn and grow within a technical environment.
Benefits
- Work with cutting-edge UAS technology in a rapidly growing industry.
- Gain exposure to international customers and defence-related projects.
- Flexible work-from-home arrangement.
- Supportive team environment that values learning and initiative.
How to Apply
This role is best suited to candidates seeking to grow their technical capability in aviation technology, rather than those pursuing a senior engineering position.