About the Role
A full-time, permanent position based at Qantas' new Product and Innovation Centre in Adelaide, leading the design of mobile tools for Qantas cabin crew, shaping strategy and delivering scalable, high-quality solutions.
Key Responsibilities
- Lead design across the full product journey, from research to launch and ongoing improvement
- Work closely with Product, Engineering, Operations and Service teams
- Set the standard for design quality and mentor teammates
- Make use of AI-enabled tools to boost insight, creativity and efficiency
Essential Requirements
- 7+ years' experience in Service Design, UX, UI, CX or similar
- Tertiary qualification in Design, Human-Centered Design or related field
- Experience with design systems, wireframing, personas and user testing
- Proficiency in Figma, Miro and AI-assisted design/development tools
- Thorough knowledge of usability and accessibility standards, including WCAG 2.0 AA
How to Apply
Applications close 29 July 2026.