Customer Service Agent

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar.

About the Role

• Take pride in delivering exceptional customer service
• Located at Darwin Airport
• Permanent part-time opportunity, working a 7-day rotational roster

As a Customer Service Agent, no two days are the same. With a resilient and customer-focused attitude, you'll create a welcoming environment for our customers by greeting and assisting passengers, supporting the boarding and disembarkation of flights, assisting customers with special needs, caring for unaccompanied minors, and providing timely and accurate information. The role includes delivering exceptional customer service across frontline operations including Baggage Services and the Qantas Club.

You'll Have

• Flexibility to work a 7-day rotating roster, including weekends and public holidays
• Previous experience in a fast-paced customer service environment
• Proven ability to think on your feet, solve problems and perform effectively under pressure
• Strong communication and interpersonal skills, with the ability to build rapport with customers and stakeholders from diverse backgrounds
• A positive, proactive and solutions-focused approach, with the ability to manage and de-escalate challenging customer situations
• Strong organisational and time-management skills
• Excellent teamwork skills and a commitment to supporting, collaborating with and coaching colleagues
• Demonstrated punctuality, reliability and a strong commitment to maintaining high professional standards
• Adequate physical fitness to safely perform baggage service duties
• Impeccable personal presentation and professionalism
• Demonstrated high-level computer literacy

Why Qantas?

You'll join a team where creativity and passion are encouraged, supported from day one with on-the-job training and coaching as well as formal development opportunities.

Benefits

• Heavily discounted air travel within Australia and across the globe for you, family and friends
• Flexible leave options including 18 weeks paid parental leave and purchased leave
• Access to thousands of rewards and discounts, plus salary packaging
• Wellbeing support including a wellbeing app and tailored nutrition plans

Applications will only be considered for candidates who have the right to work in Australia without restriction or sponsorship. Applications close 11:59pm (AEST) on Tuesday, 8th September 2026.