Sales and Operations Support (Cargo)

About the Company

MHI Investment Holdings Inc. is a trusted service provider with deep experience in client services through its various operating businesses and a track record of long-standing relationships with global blue-chip clients. Founded in 1997, MHI expanded from ground handling support and became a one-stop-shop for both carriers and passengers across major airports in the Philippines. The company has diversified to become a leading service provider engaged in airline catering, manpower training and deployment, and warehousing.

About the Role

The Sales & Operations Support is responsible for coordinating and negotiating promo fares with the Head Office for various sales initiatives, including agency partnerships, travel fairs, bank campaigns, and regular fare offerings. This role works closely with the Sales team to ensure smooth event preparation for expos and campaigns.

Key Responsibilities

• Monitor and assist customer transfers depending on the plotted warehouse/interline partner (CHI/PAGSS/PSL)
• Check that agents have keyed in correct details in the TRM (Transfer Manifest), MAWB, and required documentation depending on the specific commodities accepted
• Prepare all documentation needed for acceptance and transfers (online / interline)
• Perform post-flight duties, including system data capture
• Rebook offloaded shipments on the online flight system and advise affected agents
• Send Uplift Confirmations to customers daily
• Collate and compile all submitted documents after each flight
• Update the NOMAD system with required PMC data
• Handle PMC requisition and inventory operations
• Submit actual per-flight data, including pieces loaded, PMC numbers used, and build-up
• Cancel unused space via Japan for shipments offloaded/partially lifted by OA partners
• Communicate with head office and hub stations worldwide for any service concerns
• Complete booking finalization and CBA reporting
• Monitor and advise on daily shipments
• Send Proof of Delivery (POD) to customers daily
• Assist with OA bookings and confirmations after sales duty when needed
• Assist with daily finalization of bookings prior to flight time

Essential Requirements

• Bachelor's degree
• At least 4 years of experience in the hospitality industry
• Sales and ticketing background
• Excellent communication skills
• Able to professionally deal with principals, GSA officers, customers, and peers
• Computer literacy (Microsoft and other airline software systems)
• Cargo agent experience

How to Apply

Interested applicants should apply via the source listing.