Inside Sales Representative

About the Company

MHI Investment Holdings Inc. is a trusted service provider with deep experience in client services through its various operating businesses and a track record of long-standing relationships with global blue-chip clients. Founded in 1997, MHI expanded from ground handling support and became a one-stop-shop for both carriers and passengers across major airports in the Philippines. The company has diversified to become a leading service provider engaged in airline catering, manpower training and deployment, and warehousing.

About the Role

The Cargo Inside Sales Representative role involves managing and optimizing cargo sales and processes, ensuring efficient customer service. Responsibilities include handling client inquiries and maintaining accurate cargo bookings and rates.

Key Responsibilities

• Monitor flights both online and interline
• Answer inquiries via email or calls from customers regarding commodities, transit, routing, etc.
• Arrange cargo reservations and bookings for both online and interline
• Send email booking confirmations to customers
• Conduct daily telesales/telemarketing with customers
• Monitor all shipments from origin to final destination and send updates to customers
• Coordinate with counterpart stations and airline partners for booking requests and other concerns
• Check inputted rates and fix errors in the system
• Coordinate and monitor issues from the operations team such as offloaded shipments, late docs/cargo, etc.

Essential Requirements

• Bachelor's degree
• Understanding of flight/cargo operations
• Excellent communication and relationship-building skills
• Excellent customer-service mindset
• Knowledgeable in cargo, air freight, aviation, and sales

How to Apply

Interested applicants should apply via the source listing.