Sales Support Consultant

At Lufthansa Services Philippines, we keep the engine of Lufthansa Group's global sales organization running. Behind every successful commercial partnership stands precise, reliable back-office work. That's where you come in.

We're looking for Sales Support Consultants who take pride in accurate, process-driven work and own the transactional business behind Lufthansa Group's sales worldwide. Guided by clear SLAs and KPIs, you make sure every case is handled right, on time and fully to Lufthansa Group standards.

Job Responsibilities:

• Own the transactional B2B business end-to-end: contracting, incentive payments, portfolio management, sales lead processing and other admin tasks.
• Process every case right and on time, meeting agreed SLAs primarily over e-mail and in key sales tools such as contracting and CRM.
• Prepare, check and maintain B2B contracts and documentation, keeping data, terms and approvals spot-on.
• Calculate, validate and process incentive payments for all Lufthansa Group airlines
• Keep account of portfolios and sales lead pipelines accurate, current and fully traceable.
• Apply Lufthansa Group processes and compliance with every transaction and flag issue at the source.
• Hit team KPIs and quality targets through sharp, detail-focused work, and help drive automation.
• Team up with the unit Provider Quality & Support, the global sales organization and other stakeholders to solve queries fast and raise the bar

Qualifications:

• 4 years related work experience is a must
• A university degree, or equivalent hands-on experience in an airline, travel, sales support, finance or BPO environment.
• A strong affinity for accurate, structured and process-driven administrative work.
• Excellent English communication skills, both spoken and written.
• Confidence using digital tools and navigating multiple systems simultaneously (e.g. CRM, contracting tool, Office 365).
• Good numerical understanding for handling contracts, incentive payments and portfolio data.
• The ability to stay composed, organized and solution-focused in a fast-paced, target-driven environment.
• A strong sense of responsibility, teamwork and professionalism.
• Previous experience in sales support, contracting, back-office or B2B administration.
• Weekday-focused schedule with no weekend work, giving you the work-life balance most roles can't.
• Strong internal and external stakeholder focus.
• Well-developed organizational, planning and time management skills.
• High attention to detail and a quality-driven mindset.
• Solution oriented and the ability to solve problems.
• Flexibility to adapt to changing priorities and situations in a fast-paced environment.
• A strong sense of accountability, teamwork and professionalism.
• A passion for people and a service-oriented mindset.
• Confidence using digital tools and navigating multiple systems simultaneously.
• The ability to stay composed and solution-focused in fast-paced situations.
• A strong sense of responsibility, teamwork, and professionalism.
• Must be willing to be assigned onsite at Alabang, Muntinlupa.
• Willing to work onsite (Mon–Fri; shifts between 1PM – 12AM)
• Can start on January 15, 2027

Take Off with Us ✈️

Bring your voice, your heart, and your commitment to exceptional service.

Apply now and become part of a team that’s helping shape aviation loved by generations to come.

Performs central and site-specific administrative tasks related to training (before and after training period) consisting of reports, forms, etc.

Develops training methods, concepts, tools site-specifics and when required by Head of Group Training and in cooperation with relevant key stakeholders.

Ensures to be up to date with relevant client products, processes and services and their documentation, information sources (e.g. CST Manual, Websites etc) or multimedia tools (e.g. CBT, E-Learning).

Makes a positive contribution to team meetings, organizational committees and other workplace forums.