About the Company
Leonardo Australia is the Australian subsidiary of Leonardo International's Helicopter Division, offering engineering, maintenance, logistics and support services for the AW139, AW169 and AW189 helicopter families, including gearbox overhauls at its MRO facility.
The Opportunity
Customer Support Account Manager ensuring support contracts with Oceania-based customers are successfully managed, plus supporting business development of Customer Support products and services in the region.
Key Responsibilities
- Serve as primary point of contact for assigned customers
- Manage and optimise customer support contracts (quality, cost, schedule)
- Monitor fleet and service performance against KPIs
- Resolve operational and service issues with internal stakeholders
- Drive customer satisfaction, cash collection and credit recovery
- Identify opportunities to enhance services and grow business
Essential Requirements
- Bachelor's degree (preferably Master's) in Engineering, Business Management or similar
- 3+ years' experience in customer service, account management or engineering
- Clean National Police Clearance or ability to obtain
- Aviation, SAP or CRM experience desirable
How to Apply
Direct applications only — no agencies.