Customer Projects Manager

About the Company

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees and some 50 locations worldwide, Jet Aviation covers Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, and Fixed and Rotary Wing Maintenance.

About the Role

At Jet Aviation, every project is more than a checklist — it's about bringing aircraft safely and efficiently back into service while delivering an exceptional experience for our customers. We're looking for an experienced and driven Customer Projects Manager to take ownership of aircraft maintenance projects from start to finish, acting as the key link between customers and internal teams across planning, engineering, production, supply chain, finance, and operations.

Key Responsibilities

• Take ownership of assigned maintenance projects from initial planning through to successful closure
• Review the initial work scope with the Project Specialist/Planner and establish a clear project execution strategy
• Lead customer input meetings to present, clarify, and confirm the agreed work scope
• Develop and maintain project GANTT charts, timelines, milestones, and key deliverables
• Monitor overall project progress, planned hours versus budget, financial performance, risks and opportunities, payment milestones, Additional Work Requests (AWRs), and warranty cases
• Identify defects, scope changes, and additional work, ensuring these are communicated and quoted to the customer in a timely manner
• Coordinate with Supply Chain Management (SCM) to investigate parts pricing, track critical parts, and manage potential supply risks
• Coordinate resource requirements with supervisors, P145, engineering, production, shops, and other operational teams
• Open and manage work orders in SAP as required
• Provide regular financial and technical project status updates to customers and Jet Aviation MRO management
• Act as the key contact for customer enquiries, requests, concerns, and disputes, ensuring issues are addressed promptly and escalated when required
• Ensure all required aircraft documentation and paperwork are completed for release to service, including job cards, work reports, logbooks, and related records
• Track occurrence report investigations through to completion and implementation of corrective actions
• Support the successful release of the aircraft to service by working closely with the core project team

Essential Requirements

• A Bachelor's degree in a relevant functional area or equivalent relevant aviation experience
• At least 4 years of relevant experience in aviation, preferably within an MRO or aircraft maintenance environment
• Strong technical knowledge and understanding of aviation operations
• Experience managing multiple projects, priorities, and stakeholders in a fast-moving environment
• Proficiency with MS Office; experience with SAP, CMP, and CAMP would be an advantage
• A PMP® certification or equivalent qualification such as PRINCE2 is strongly preferred

How to Apply

Apply via the link provided.