Technical Support Assistant/Engineer

We are aerospace manufacturing company based in Bandar Sri Sendayan, Negeri Sembilan and transitioning from the establishment phase into full operational maturity.

Our focus is on operational stability, sustainable quality performance, and disciplined growth in alignment with international standards.

Overview

We are seeking a proactive and detail-oriented Technical Support Personnel to provide administrative and technical support to both the Engineering and Quality departments. This role plays a key part in ensuring engineering documentation, quality records, process improvements, and project activities are effectively coordinated to support daily manufacturing operations and continuous improvement initiatives.

What you'll be doing

• Assist the Engineering Manager in developing the department’s annual, quarterly, and monthly work plans, and organize and refine work records; monitor the implementation of tasks across all positions, summarize the department’s progress, existing issues, and achievements, and report regularly to the Department Head;

• Responsible for organizing departmental meetings, issuing meeting notices, preparing meeting venues, and other meeting-related tasks; accurately drafting meeting minutes, summarizing meeting resolutions, following up on the implementation of each resolution, ensuring a closed-loop management process for follow-up, and providing timely feedback on the progress of work execution

• Assist the Engineering Manager with support tasks such as the day-to-day management of department staff, attendance tracking, scheduling of daily work, and task assignment; compile basic data for departmental performance evaluations and assist in completing related performance evaluation tasks;

• Coordinate the implementation of departmental systems, streamline and optimize departmental workflows, standardize processes for technical documentation, project advancement, and approval submissions, thereby enhancing overall departmental efficiency and standardization

• Assist the Engineering Manager in coordinating the overall progress of the company’s R&D projects, technical improvement projects, process optimization projects, and new product development projects; establish and maintain comprehensive project records; track project milestones, monitor project progress, document project issues, and ensure that all projects are completed on schedule;

• Collect and organize various technical issues, production anomalies, and customer technical requirements that arise during project implementation; compile and summarize them for submission to the engineering manager; and assist in organizing technical workshops, solution reviews, and other related tasks;

• Coordinate the management of all types of technical documentation within the Technical Department, including drawings, process documents, technical standards, inspection standards, technical proposals, technical reports, patent documents, and technical ledgers; ensure the uniform classification, numbering, archiving, updating, and confidentiality management of these documents;

• Assist in maintaining documentation related to the quality, technical, and R&D systems, and cooperate in completing system audits, customer audits, and other related tasks;

• Liaise with various departments, including production, quality, sales, and procurement, to share the latest technical standards, process requirements, and information on technical changes, and coordinate the resolution of cross-departmental issues such as production implementation, product technology, and process anomalies;

• Handle technology-related coordination tasks assigned by senior management and across departments; ensure the effective flow of information up and down the chain of command; follow up on the implementation of tasks throughout the entire process to ensure that all tasks are completed;

• Assist the Engineering Manager in gathering information on new technologies, processes, and products in the industry; compile industry trends and technical data on competing products; and provide a reference basis for the department’s technical upgrades and innovation planning;

• Compile and summarize various departmental data, including technical data, technical improvement data, project data, and data on issue rectification, and regularly prepare departmental work summaries and data analysis reports;

• Assist in organizing activities such as technical training, skills development, and internal technical exchanges for the department, and ensure that training records and related materials are properly maintained and archived;

• Responsible for the full-process control of technical document distribution, collection, revision, and obsolescence, ensuring that technical documents used at production sites and departments are up-to-date, valid, and consistent.

• Responsible for the department’s 5S program and other ad hoc technical management, coordination, and oversight tasks assigned by superiors

What we're looking for

• Associate's or bachelor's degree in a technical field, such as engineering, mechanical engineering, or materials science. Fresh graduates are welcome to apply

• Minimum 1 years engineering or engineering or related mechanical work experience. Proficient in using AutoCAD, Pro/E(or other related mechanical software)，Candidates with hands on experience with machining, sheet metal and assembly operations are preferred.

• Proficient in Microsoft Office (Excel, Word, PowerPoint).

• Knowledge of chemical processing and mechanical engineering, working knowledge of 3D modeling and 2D drawing, ability to use AutoCAD, Pro-E (or other CAD/CAM software).

• Good communication and coordination skills.

• Able to work independently, prioritise tasks and manage multiple assignments.

• Strong analytical skills with excellent attention to detail.

• Proficient in Mandarin, English and Bahasa Malaysia (Mandarin is required to liaise with Mandarin speaking colleagues and headquarters).