Customer Experience Agent - Multiple positions available!

Who are we?

Experience Co (ASX: EXP) is an adventure tourism company founded in 1998 offering the best of the best in adventure experiences with numerous locations throughout Australia and New Zealand. Experience Co NZ, better known as NZONE Skydive and Skydive Wanaka have been taking thrill seekers skydiving for 30 years.

Join our team for an unforgettable summer season! We're looking for multiple Customer Experience Agents to join NZONE Skydive on a fixed-term basis from November 2026 to 31 May 2027.

About the Role

Based at NZONE Skydive at Jacks Point, this is a fast-paced, varied role where you'll deliver exceptional customer service while ensuring our guests have an unforgettable skydiving experience from arrival through to departure.

No two days are the same! You'll be working both front of house and airside, assisting customers before and after their skydive while supporting the day-to-day operation of one of New Zealand's premier adventure tourism businesses.

Key Responsibilities

• Welcome customers on arrival and provide information about their upcoming skydive.
• Complete customer check-ins and safety briefings.
• Assist customers with gearing up before their skydive and support them upon landing.
• Actively promote and upsell skydive products and experiences.
• Respond to customer and booking agent enquiries and process bookings.
• Process customer payments.
• Generate flight manifests in accordance with Civil Aviation Authority (CAA) regulations.
• Assist with airside operations, including aircraft refuelling, flight following and parachute catching.
• Work collaboratively with the wider operational team to ensure a safe and memorable customer experience.

About You

You're an energetic, customer-focused individual who thrives in a busy environment. You enjoy meeting people from around the world, can think on your feet, and remain calm under pressure.

You'll bring:

• Outstanding customer service skills and a positive, can-do attitude.
• Excellent communication and interpersonal skills.
• The ability to multitask in a fast-paced environment.
• High attention to detail, particularly in this safety-critical role.
• Confidence learning new systems (experience with IBIS and Genesys is an advantage but not essential).
• A willingness to get involved with a variety of tasks, both indoors and outdoors.
• The ability to work well as part of a close-knit team.

Previous experience in the skydiving, tourism or aviation industries is advantageous but not essential. Full training will be provided. An introductory skydive – mandatory, of course! 😉

Benefits and perks

• Competitive remuneration
• Career progression
• Reward and recognition programs
• Employee Wellbeing Platform
• Discounts on Gym Memberships
• Great staff discounts on Experience Co products across Australia and New Zealand (experienceco.com)

If you're looking for an exciting seasonal opportunity with incredible views, a fantastic team, and the chance to be part of creating unforgettable experiences, we'd love to hear from you. If you are ready to escape the ordinary, apply now via SEEK.

Don’t meet every single requirement? At Experience Co we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.