Sales & Ticketing Officer 销售与票务专员

We are seeking a proactive and service-minded Sales & Ticketing Officer to support our passenger sales, travel trade engagement, reservations and ticketing operations.

Key Responsibilities

• Promote the airline’s fares, route network and services to travel agencies, corporate accounts and other business partners.
• Develop and maintain relationships with travel trade partners and key customers.
• Support sales campaigns, agency visits, corporate sales calls, roadshows and other promotional activities.
• Handle reservations and ticketing transactions, including ticket issuance, reissuance, refunds and related payment processing.
• Advise agents and customers on fare rules, ticketing procedures, flight changes and after-sales matters, and handle complaints professionally.
• Assist in preparing bilingual promotional content, sales collateral, digital artwork and other marketing materials.
• Liaise with Head Office and relevant departments on sales, ticketing and operational matters; compile sales reports and carry out other assigned duties.

Requirements

• Candidates with full working rights for Malaysia, preferably below 40 years old; flexibility may be considered for candidates with strong qualifications or relevant experience.
• Bachelor's degree or above, preferably in Tourism Management, Business, Marketing or a related discipline.
• Previous experience in airline or travel agency reservations, ticketing, passenger sales or customer service is preferred.
• Good command of written and spoken English, Chinese and Bahasa Melayu.
• Familiarity with airline fare and ticketing procedures; experience with GDS or airline reservation systems is an advantage.
• Proficient in Microsoft Office, particularly Excel, Word and Outlook.
• Customer-focused, detail-oriented and responsible, with strong communication, coordination and multitasking skills.
• Able to work independently under pressure and handle customer complaints effectively.
• Experience in bilingual copywriting, graphic design, video editing, vendor coordination or the production of brand-compliant marketing materials, with proficiency in Adobe Illustrator, Photoshop, Canva, CapCut or Premiere Pro, is preferred.

因业务发展需要，现招聘一名销售与票务专员，负责代理人及企业客户维护、航空产品销售、订座票务和市场推广等工作。

工作职责

• 面向旅行社、企业客户及其他合作伙伴推广公司运价产品、航线网络及相关服务。
• 开发并维护代理人、企业客户及重点客户，跟进客户需求及业务合作。
• 配合开展代理人拜访、企业客户开发、销售活动、路演及其他市场推广项目。
• 负责订座、出票、客票换开、退票及相关收付款处理。
• 解答代理人及旅客有关运价规则、票务操作、航班变更和售后服务的咨询，并妥善处理客户投诉。
• 协助撰写中英文宣传内容，制作销售宣传资料、数字图像及其他市场物料。
• 就销售、票务及航班运行相关事项与总部和有关部门沟通，编制销售报告并完成其他交办工作。

任职要求

• 申请人必须拥有马来西亚合法的工作权利，原则上年龄不超过40周岁；条件优秀或具有相关经验者可适当放宽。
• 本科或以上学历，旅游管理、商科、市场营销或相关专业优先。
• 具有航空公司或旅行社订座票务、客运销售或客户服务经验者优先。
• 具备良好的中文、英文及马来文书面和口头沟通能力。
• 熟悉航空运价及票务操作流程；具有GDS或航空订座系统操作经验者优先。
• 熟练使用Microsoft Office，尤其是Excel、Word及Outlook。
• 服务意识强，工作细致负责，具备良好的沟通协调及多任务处理能力。
• 能够独立工作、承受工作压力并妥善处理客户投诉。
• 具备中英文文案、平面设计、视频剪辑、供应商协调或品牌宣传物料制作经验，熟悉Adobe Illustrator、Photoshop、Canva、CapCut或Premiere Pro者优先。