Changi Airport Group manages Changi Airport and undertakes key functions including airport operations and management, air hub development, commercial activities and airport emergency services.
About the Role
We are looking for a proactive and service-oriented individual to spearhead IT initiatives and deliver IT operations excellence for our airport. The candidate will be responsible for planning, requirements analysis, technical assessment, project management, solution deployment, operation management of Airport IT solutions.
The candidate shall be both a team player and leader who possess strong interpersonal skills. He / she will be expected to collaborate effectively with stakeholders within the airport community and manage our vendor relationship by driving common vision and values to achieve the outcomes with our various outsource industry partners.
Key Responsibilities
- Strategise and develop system roadmap and implementation plans
- Work closely with various airport stakeholders, both internal and external, to develop business cases for projects considering aspects such as return on investments and customer service benefits
- Work with internal technical teams and lead vendors to propose overall technical solutions and key performance indicators to measure success
- Perform proper project and change management to ensure delivered solutions meet technical, functional, performance and business requirements
- Lead and manage 24/7 operations, maintenance, compliance and renewal of our Airport IT systems to support airport operations
- Manage IT operations and performance of IT systems (both on-premise and hosted on the cloud) to ensure operational effectiveness and efficiency
- Perform, review and enhance business and IT processes as part of the continuous improvement effort
Requirements
- Bachelor’s degree in a related field such as Computer Science, IT, Systems Engineering or related discipline
- Minimum 5 years of professional work experience in the related technical domains and industry
- Competent in cloud services, networking and servers
- Certifications in IT Service Management (ITSM) and IT Project Management (e.g. CITPM PMP, Prince2) is preferred
- Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plans
- Organisational and project management, interpersonal and communication skills, and ability to manage/work with contractors
- Locations
- Changi, Singapore, South East Community Development Council, Singapore
- Timezones
- Worldwide
- Education
- bachelor degree
- Experience
- 5+ years