Customer Service & Ramp Agent Roles- Rex, Merimbula Airport

Customer Service and Ramp Agent Roles

Merimbula Airport | Part-Time (25–30 Hours per Week) & Casual Opportunities | Up to 5 Positions

We pride ourselves on operating at smaller regional airports, where you're more than just a number and it's not uncommon to know our passengers by their first name. We are passionate about employing locally, supporting regional communities and providing opportunities for people to become part of the aviation industry.

Join our team at Merimbula Airport!

Aus Flight Handling is excited to expand its operations to Merimbula Airport, commencing the Rex contract in December 2026.

We are seeking up to five enthusiastic, reliable and customer-focused locals to join our team, with part-time positions offering 25–30 hours per week, as well as casual opportunities.

About Aus Flight Handling

Aus Flight Handling is a family-owned Australian company providing aviation ground handling services across 19 airports nationally.

We proudly work alongside major airline partners, including Rex, QantasLink, Jetstar, Virgin Australia, NJE, Skytrans and Aerlink, with 13 Rex airport operations across Australia.

About the Opportunity

Commencing December 2026, our Merimbula operation will service up to 32 flights per week, connecting passengers with Sydney and Melbourne.

We are looking for all-rounders who enjoy working in a team environment, delivering great customer service and aren't afraid of getting hands-on with the operational side of airport operations.

Your role will involve both customer service and ramp/baggage handling duties.

Your responsibilities will include

• Operating ground service equipment, including tugs and belt loaders.
• Marshalling aircraft during arrivals and departures.
• Completing safety checks on equipment and work areas.
• Following all aviation security and safety procedures.
• Performing aircraft servicing tasks, including water and lavatory services.
• Communicating with flight crews and ground control.
• Safely loading and unloading passenger baggage.
• Ensuring baggage is correctly loaded according to flight destinations.
• Handling oversized and special baggage items.
• Assisting with lost or damaged baggage enquiries when required.

What we're looking for

• A strong commitment to workplace safety and safe operating practices.
• A current driver's licence (essential).
• Ability to operate powered and non-powered equipment.
• Strong communication skills and the ability to work as part of a team.
• Well-presented and able to meet airline grooming standards.
• High proficiency in spoken and written English.
• Confident computer skills.
• Ability to successfully complete Drug & Alcohol and Audio testing.
• Ability to obtain an Aviation Security Identification Card (ASIC), including passing a Federal Police background check.
• Availability to work weekends and public holidays, including Christmas.
• Flexibility to work shifts between 5:30am and 9pm.
• Ability to commit to a minimum shift length of four hours.
• Availability for two weeks of paid, full-time training.
• Reliable transport to and from Merimbula Airport.
• Punctuality, reliability and good time management.

Previous experience in aviation, customer service and airport operations will be highly regarded.

Why join Aus Flight Handling?

• Join a family-owned Australian aviation company.
• Part-time opportunities offering consistent 25–30 hours per week.
• Casual opportunities also available.
• Work alongside a supportive and experienced team.
• Receive paid, full-time training.
• Develop skills and experience within the aviation industry.
• Be part of a company that values its people and regional communities.

How to Apply

If you're looking for an opportunity to get involved in aviation, enjoy working with people and want to be part of a local team, we'd love to hear from you!

Applications close: 18 November 2026.

Interviews may commence before the closing date, with recruitment potentially finalised earlier once suitable applicants are identified.

Come and join Aus Flight Handling today!