HR Business Partner Manager

About the Role

Workplace: Don Mueang International Airport

Key Responsibilities

• Employee Relations Management: Manage employee grievances, complaints, workplace conflicts, misconduct, and employment disputes, ensuring fair, timely, and consistent resolution in accordance with company policies and applicable labor laws.
• Workplace Investigations: Conduct independent and impartial workplace investigations, including interviews, evidence collection, fact-finding, and preparation of investigation reports with recommendations for appropriate corrective or disciplinary actions.
• Disciplinary & Employment Advisory: Advise management and supervisors on disciplinary procedures, warning letters, performance improvement plans (PIPs), and employment termination, ensuring appropriate documentation, procedural fairness, and legal compliance.
• Labor Relations & Dispute Resolution: Handle labor relations matters, including employee representative consultations, labor dispute mediation, and union negotiations where applicable. Coordinate with government authorities, external legal advisors, and relevant stakeholders as required.
• Labor Law Compliance & Risk Management: Monitor changes in Thai labor laws and employment regulations, review company work rules and ER policies, and recommend measures to minimize legal exposure and employment-related risks.
• Case Management & Prevention: Manage ER cases from initial assessment through resolution, analyze recurring issues, identify root causes, and implement corrective and preventive measures to reduce repeat incidents and workplace disputes.
• HR Business Partnering: Partner with business leaders and operational managers to address workforce challenges, employee performance issues, workplace conflicts, and people-related risks while supporting business objectives and operational continuity.
• Policy & Process Improvement: Develop and standardize ER procedures, investigation guidelines, disciplinary frameworks, and case-tracking systems to ensure consistent practices across departments and airport locations.
• Management Reporting & Advisory: Prepare reports on employee relations cases, dispute trends, legal risks, and resolution outcomes. Provide practical recommendations to management and coach supervisors on effective employee relations practices.
• Confidentiality & Data Protection: Maintain strict confidentiality of employee information, investigation records, and sensitive employment matters in accordance with company policies and applicable data protection requirements.

Qualifications

• Bachelor's degree or higher in Human Resources Management, Law, Political Science, Business Administration, or a related field.
• Minimum 5 years of relevant experience in Employee Relations (ER), Labor Relations, or HR Business Partnering, with proven experience handling complex employee relations cases and workplace investigations.
• Strong knowledge of Thai labor law, disciplinary procedures, employment regulations, and labor dispute resolution.
• Demonstrated ability to conduct impartial investigations, analyze evidence, negotiate, resolve conflicts, and provide sound recommendations to management.
• Experience in labor relations, employment termination cases, and coordination with labor authorities or legal advisors is an advantage.
• Strong communication, interpersonal, analytical, problem-solving, and stakeholder management skills.
• High integrity, sound judgment, discretion, and the ability to handle sensitive cases professionally under pressure.
• Experience in aviation, airport ground services, transportation, logistics, or other large-scale operational environments is an advantage.

Preferred Competencies

• Strong employee relations and conflict resolution skills.
• Ability to balance business requirements, employee welfare, and legal compliance.
• Proactive risk identification and practical problem-solving.
• Ability to work effectively with executives, operational managers, and frontline employees.
• Strong documentation, reporting, and case management skills.

Welfare and Benefits

• Health insurance
• Life insurance
• Accident insurance
• Dental fee
• Provident fund
• Annual increase salary (Depend on individual & company's performance)
• Annual bonus (Depend on individual & company's performance)
• Vacation leave, Personal leave, Sick leave
• Annual health checks up
• Annual activities

How to Apply

For more information, please feel free to contact the HR Department.