Desktop Support Officer

JOIN OUR TEAM

Service Desk Officer
Port Moresby | Information Technology – IT Operations

Air Niugini is seeking a motivated and customer-focused Service Desk Officer to join our IT Operations team. Reporting to the IT Operations & Service Desk Team Leader, you will provide first-level IT support to ensure our employees remain connected, productive, and supported across the organisation.

Key Responsibilities

• Provide onsite and remote support for hardware, software, networks, email, telephony, and business applications.
• Log, prioritise, and resolve incidents and service requests using the IT service management system.
• Support Microsoft 365, Teams, VPN, mobile devices, and remote-working technologies.
• Assist with user access management, software installation, troubleshooting, onboarding, and offboarding.
• Maintain IT asset records, documentation, and knowledge articles.
• Escalate complex or security-related issues while ensuring service levels are met.

Qualifications and Experience

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Minimum two years' experience in a Service Desk, Help Desk, or Technical Support role.
• Experience with ITSM/ticketing systems, Microsoft Windows, and Microsoft 365.
• Working knowledge of Active Directory, networking fundamentals, and endpoint support.
• Strong troubleshooting, communication, customer service, and organisational skills.
• Ability to manage competing priorities and explain technical concepts clearly to users.

Desirable

• ITIL Foundation, Microsoft, CompTIA A+, Network+, or equivalent certification.
• Experience working in an enterprise IT environment.

Why Join Air Niugini?

Be part of a dynamic technology team supporting critical airline operations. You will work with a broad range of systems and play a key role in delivering reliable, secure, and efficient IT services across the organisation.

How to Apply

Submit your cover letter, current CV/resume, and copies of relevant qualifications and certifications through the Air Niugini e-Recruitment Portal.

Applications close: 9th October 2026

Early applications are encouraged as the position is available immediately. Only shortlisted applicants will be contacted.

Note: This position is open to Nationals only.

Air Niugini is an Equal Opportunity Employer and welcomes applications from suitably qualified Papua New Guinean citizens.