I am a passionate aviation-focused professional with a Bachelor’s degree in Aviation (Management) from Edith Cowan University, supported by a Certificate III in Engineering - Technical. I take pride in being dependable and hardworking, bringing a strong track record of loyalty, endurance, and steady performance. In my current role as a Ramp Services Officer at Network Aviation, I focus on safe, efficient aircraft loading and unloading, and I deliver essential ground support services like water and toilet servicing under strict operational procedures. I also step up as a lead cleaner on occasion, overseeing cabin preparation teams to keep aircraft turnarounds on schedule, even during tight deadlines and high-pressure conditions. Before aviation, I built strong retail operations and customer service experience as a Retail Sales Assistant at Mufasa Biltong, managing daily shop operations independently, processing online orders for standard customers and mining companies, and handling cash registers and end-of-day financial balancing. I also served as a Team Leader at Kingdomcity, leading weekly guest services by coordinating rosters, assigning sections, and supervising setup and cleanliness for a welcoming environment.
Experience
Ramp Services Officer
Network AviationJun 2025 – Present
I perform aircraft loading and unloading while maintaining strict safety and efficiency standards. I deliver essential ground support services such as water and toilet servicing according to operational procedures. I occasionally step up as a lead cleaner to oversee cabin preparation teams, ensuring timely aircraft turnarounds under tight deadlines and high-pressure conditions.
Team Leader
KingdomcityFeb 2021 – Mar 2023
I led a team of ushers for weekly services to help create a welcoming environment for guests. I coordinated and communicated team schedules and rosters on a bi-weekly basis, assigning members to sections to keep seating organized and efficient. I also supervised auditorium setup and cleanliness before attendees arrived.
Retail Sales Assistant
Mufasa BiltongNov 2020 – Jun 2025
I managed daily shop operations independently, including opening/closing and maintaining accurate stock levels. I processed and organized online orders for standard customers as well as mining companies. I handled daily cash registers, sales, and end-of-day financial balancing while providing customer service and resolving complaints calmly and efficiently.
Education
Certificate III in Engineering - Technical, Engineering - Technical
2022
Successfully achieved Certificate III in Engineering - Technical (completed in 2022).
Bachelor of Aviation (Management), Aviation (Management)
2023
Completed in 2023. Major in Management completed as part of the Bachelor program.
Skills
Languages
- English
- Full professional proficiency