Nicolas TILY

Aug 2019 – Mar 2026

Responsibilities: • Managed end-to-end helicopter delivery operations within the Headquarters Delivery Center, leading Customer Readiness inspections, design reviews, and validation activities to ensure full operational and contractual readiness before final handover. • Accountable for leading and executing the entire aircraft acceptance process, driving formal client sign-off, managing technical handovers, and ensuring seamless compliance with all contractual obligations. • Enforced rigorous safety, quality, and compliance protocols in a strictly regulated aviation environment, guaranteeing that customer-facing assets met strict technical requirements and quality standards. • Identified pre-delivery deviations, maintained action registers, managed non-conformities, and coordinated the resolution of customer feedback to safeguard the end-user experience. • Facilitated cross-functional collaboration across multidisciplinary teams (including Sales, Program, Production, Engineering, Quality, and Flight Test) to drive alignment, mitigate customer dissatisfaction risks, and achieve shared readiness objectives. • Drove continuous improvement initiatives, converting customer feedback and audit outcomes into operational enhancements and structured reporting. Key Achievements: • Led cumulative individual deliveries of 190 helicopters to 90+ customers worldwide (civil, private/VIP and governmental), directly contributing to top company objectives for turnover and customer satisfaction. • Received the Airbus Helicopters Aviation Safety & Quality Award in 2022 for the design and implementation of an innovative Helicopter Remote Delivery process during the COVID-19 pandemic.

Sep 2012 – Aug 2019

Responsibilities: • Defined, negotiated, and managed large-scale international cooperation and offset programs to support strategic sales campaigns. • Spearheaded the research, identification, and selection of key strategic industrial partners to satisfy offset obligations and local capability requirements. • Aligned complex contractual obligations with multi-year delivery timelines. • Directed multidisciplinary and multicultural international teams to ensure seamless execution of industrial partnerships and technology transfers. • Represented Airbus Helicopters at high-level official and institutional events, building and maintaining strategic relationships with government bodies and international clients. Key Achievements: • Managed contracted obligations of €200M across complex international portfolios, successfully delivering multi-year programs in Malaysia and Taiwan within strict time, budget, and satisfaction constraints • Supported strategic sales campaigns by leading cooperation and offset negotiations in Canada and Turkey.

Jul 2005 – Sep 2012

Responsibilities: • Managed strategic business development, regional support operations, and customer relationships across Saudi Arabia and Jordan. • Developed comprehensive account strategies aligned with customer priorities, fleet replacement cycles, and support requirements to maximize Airbus market share. • Led complex, multicultural negotiations for strategic aircraft sales, RFP/tender responses, and competitive support amp; services campaigns through to contract signature. • Structured and delivered quotations, commercial proposals, and tender submissions, ensuring alignment with corporate profitability targets. • Maintained strong market intelligence across customers, programs, competitors, and emerging defense/commercial projects to support forecasting and business planning. • Worked closely with internal stakeholders to resolve customer issues and deliver strong outcomes across the life of the equipment. Key Achievements: •Negotiated and signed €100M in Support & Services contracts and grew regional turnover by 50% in three years through proactive account management and regional strategy execution.

Master 2 in Management

France

Master 2, Business Management

Sep 2001 – Jul 2004