As an Assistant Manager at Waterpro since January 2025, I actively lead a six-person technical design team, overseeing workflow, customer and supplier interactions, and operational efficiency. My role involves coordinating CRM, help desk tickets, retail design and quoting, developing technical solutions, and ensuring customer requirements are met through to completion. I also manage stock, freight, deliveries, and supplier relations, and act as Store Manager when needed. With more than a decade of experience across operations, team leadership and process improvement, I bring a practical, hands-on approach to operational management, WHS, compliance and stakeholder engagement. My career spans leadership and coordination roles across local government, manufacturing, logistics, aviation and retail operations, including workforce coordination, technology systems, Dangerous Goods and safety-critical operations. I focus on improving processes, supporting teams and delivering safe, efficient and reliable outcomes.
Experience
Assistant Manager
WaterproJan 2025 – Present
Coordinate and prioritise workflow for a six-person technical team, allocating enquiries and managing competing priorities through CRM. Manage up to 100 customer design and quotation enquiries per week during peak periods. Provide technical service, develop solutions and manage customer requirements through to completion. Train and support staff, assist with performance management and resolve operational issues. Manage stock, freight, deliveries and suppliers. Oversee opening and closing, financial reconciliation, stock ordering and operational decisions.
Airport Ground Crew
Adelaide AirportI supported aircraft ground operations and turnaround activities in a time-critical aviation environment. I worked within aviation safety, security and operational procedures in a restricted airport environment.
Warehouse Coordinator
AllnexJun 2023 – Dec 2024
Warehouse and supply-chain operations, including receiving, storage, picking and dispatch. Planned and coordinated Dangerous Goods shipments, ensuring documentation, transport and handling requirements were met. Coordinated with drivers, freight providers and customers to manage deliveries and resolve issues. Maintained accurate inventory, stock movements and operational records while working within strict WHS, hazardous-material and compliance requirements.
Warehouse Coordinator – Supply Chain
allnexJan 2023 – Jan 2024
I coordinated Dangerous Goods shipments, documentation, transport and handling requirements in a regulated manufacturing and distribution environment. I maintained accurate inventory, dispatch and operational records to support traceability and compliance, coordinated drivers and freight providers, and resolved delivery and service issues. I applied safe procedures for receiving, storage, picking and dispatch while meeting WHS and hazardous materials requirements.
Production Operator
HempelJan 2023 – Jun 2023
Operated production processes in a controlled chemical manufacturing environment with strict safety and quality requirements. Performed accurate mixing, tinting and pre-weighing of chemical products. Handled Dangerous Goods, including biocides, in accordance with established procedures. Operated lifting equipment and worked consistently within WHS, quality, compliance and production requirements.
Ground Crew
SwissportSep 2022 – Jan 2023
Worked in a fast-paced airport operational environment with direct groundside exposure to aircraft and day-to-day airport procedures. Worked within aviation security, safety and operational requirements and previously held a Red Aviation Security Identification Card (ASIC). Gained practical experience in a safety-critical environment requiring strong procedural compliance, communication, situational awareness and coordination with other operational personnel.
Supervisor / IT Coordinator
City of MitchamJan 2015 – Jan 2022
I managed workforce planning, rostering, workload allocation, performance management, employee wellbeing and workplace requirements. I developed procedures and documentation, delivered staff training, supported system implementation and contributed to continuous improvement. I provided first-line support for hardware, software and network issues, investigated operational technology problems, and worked with internal stakeholders, vendors and community users to resolve issues and maintain service standards.
Information Technologies Coordinator - Libraries
City of MItchamJan 2010 – Sep 2022
Supervised staff and supported workforce planning, rostering, workload allocation and day-to-day team operations. Managed performance, employee wellbeing and workplace issues, providing guidance and support to staff. Worked within employment awards, workplace requirements and fatigue-management considerations. Coordinated implementation and adoption of new technology and workplace systems. Provided training and support to staff and community users and developed procedures, documentation and training materials.
Education
Certificate III in Business, Business Administration and Management, General, Business Studies
Jan 2004 – Jan 2006
- Apply critical thinking skills in a team environment - Assist with maintaining workplace safety - Engage in workplace communication - Participate in sustainable work practices - Support personal wellbeing in the workplace - Use inclusive work practices - Deliver and monitor a service to customers - Design and produce business documents - Design and produce spreadsheets - Organise personal work priorities - Organise workplace information - Use digital technologies to communicate in a work environment
Diploma in Information Technology Studies, Library and Information Science, Information Technology
Jan 2004 – Jan 2006
- Identify and resolve client ICT problems - Use Advanced Functions of Integrated Management Systems - Lead team effectiveness - Extend own information literacy skills to locate information - Implement customer service strategies - Maintain digital repositories - Obtain information from external and networked sources - Undertake project work - Monitor compliance with copyright and licence requirements
Skills
Languages
- English