About the Role
Lead one of New Zealand's most spectacular aviation bases. Every day, visitors fly over Aoraki/Mount Cook and land on the Tasman Glacier with us. We're looking for a Base Manager to run the ground operation behind it, keeping it safe, smooth and with consistent outstanding guest experience.
Key Responsibilities
- Running the daily operations brief and the day-to-day plan with the Lead Pilot
- Overseeing flight following, aviation communications, and safety and emergency procedures
- Delivering a great guest experience across two distinct brands and two sites
- Growing Glacier Helicopters' direct and online business
- Recruiting, training, developing and performance-managing the ground team, and building a positive team culture
- Rostering ground staff, planning seasonal staffing and staff accommodation
- Maximising sales opportunities across all products
- Overseeing the Helipad Café, including its budget
- Monitoring reviews and working with our marketing team to respond to guest feedback
- Monthly reporting, financial management and office administration, and raising risks early
About You
- At least 2 years in a management or supervisory role, ideally in NZ tourism, hospitality, aviation or customer service
- Organised, calm under pressure, and you follow through on what you commit to
- A clear, direct and respectful communicator
- Commercially minded and confident with budgets and KPIs
- A strong administration background
- Comfortable with booking systems and Microsoft Teams/Planner
- Committed to safety (aviation experience is a bonus)
- Keen to live and work in a remote alpine location
About Us
The Helicopter Line is one of New Zealand's leading helicopter operator, with bases at Mount Cook, Franz Josef Glacier, Fox Glacier and Queenstown, and part of one of New Zealand's biggest tourism groups. Our Mount Cook base runs THL Scenic Flights at Glentanner and Glacier Helicopters at Mount Cook Airport. It also runs Tasman Glacier Heli Hikes, winter heli-skiing with our guiding partners, and the Helipad Café. Demand is strong. Your job is to give the base the structure, systems and teamwork it needs to keep up with that demand.
Benefits
- A dynamic, varied role in a stunning work environment
- The benefits of working for one of New Zealand's biggest tourism operators
- A leadership role with real influence, supported by experienced aviation, commercial, people and finance teams
- Locations
- Aoraki / Mount Cook National Park, Aoraki / Mount Cook National Park, Canterbury, New Zealand
- Timezones
- Worldwide
- Experience
- 2+ years