Field Service Engineer (L2)

Company Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

At Smiths Detection, we help make the world a safer place. As a global leader in threat detection and security screening technologies, we provide advanced solutions that protect airports, ports, borders, defence facilities, and critical infrastructure worldwide.

We are currently seeking a Field Service Engineer to join our service team based in Cairns, Queensland. This is an exciting opportunity for a hands-on technical professional who enjoys troubleshooting, working autonomously, and travelling to customer sites while delivering exceptional customer service.

Please note: Due to customer security requirements and the need to obtain relevant security clearances, applicants must hold Australian Citizenship or Permanent Residency at the time of application.

About the Role

As a Field Service Engineer, you will be responsible for the installation, maintenance, repair, and support of our industry-leading X-ray and trace detection systems across Cairns and surrounding regional locations.

This role offers a high degree of autonomy, exposure to cutting-edge technology, and the opportunity to work closely with a diverse range of customers in aviation, government, defence, and critical infrastructure sectors.

Key Responsibilities

• Service, troubleshoot, maintain, and repair X-ray and trace detection systems at customer sites
• Perform preventative and corrective maintenance activities in accordance with service agreements
• Diagnose electrical, electronic, mechanical, and software-related faults
• Replace and repair components including motors, belts, sensors, rollers, and mechanical assemblies
• Install, commission, and configure new equipment
• Provide onsite and remote technical support to customers
• Complete service reports, maintenance records, and field documentation
• Participate in an on-call support roster when required
• Travel across Cairns, regional Queensland, and remote customer locations, including overnight stays
• Build strong customer relationships through responsive and professional service
• Collaborate with colleagues, subcontractors, and internal stakeholders to ensure service excellence
• Contribute to continuous improvement initiatives and knowledge sharing within the team

Qualifications

About You

To be successful in this role, you will bring:

• Certificate III Trade Qualification, Diploma, or Degree in Electrical, Electronics, Mechanical Engineering, Mechatronics, IT, or a related discipline
• Minimum 3 years' experience in field service, technical support, equipment maintenance, or a similar hands-on engineering environment
• Strong fault-finding and troubleshooting skills across electrical and mechanical systems
• Experience using hand tools, power tools, diagnostic equipment, and laptop-based service software
• Strong customer service and communication skills
• Ability to work independently and manage competing priorities
• Proficiency in Microsoft Office applications
• Current Australian Driver's Licence
• Ability to obtain required security clearances and site access licences
• Australian Citizenship or Permanent Residency

Why Join Smiths Detection?

• Work with world-leading security screening and detection technologies
• Diverse and challenging field-based work across multiple industries
• Ongoing technical training and professional development
• Competitive salary package, company vehicle, tools, and equipment
• Opportunities for career growth within a global organisation
• Supportive team culture focused on safety, innovation, and customer success

Apply Now

If you are a hands-on technical professional looking to build your career with a global technology leader, we'd love to hear from you.