Associate Loyalty Marketing (Finance and Admin)

Job Description

The successful candidate will be part of Marketing Planning division.

Key Responsibilities

IT coordinator

• Raise system requests for installation of new software or PC support when required
• Arrange for relevant system accesses for dept colleagues
• Coordinate annual user ID access recertification exercise
• Coordinate annual Physical Assets Verification
• Track computer inventory
• Annual verification of asset renewal exercise & software licence
• Mass computers refresh exercise every 3 years

Dept budget coordination

• Coordinate annual budget planning
• Coordinate budget overruns and forecasting reports to Finance and assist in virement.
• Capital Annual Budget & raise necessary forms
• Provide monthly budget expense (BCS) updates to dept managers
• Submit monthly recharge (SQAD2) report to Finance

Billing, invoice processing & issuance

• Monthly preparation of month-end accruals and budget vs expenditure reports to Finance
• Raise and track 3rd party invoices for verification, approval
• Liaise with Finance on customer debtor billing code for billings/payments/invoices
• Raise invoices to vendors (eIPR) and partners (by email)
• Liaise with loyalty database tech for billing reports

FFP fraud investigation to address fraud and liaise with business partners, frontliners, Loyalty KrisFlyer partners

• Serve notice to websites which advertise sale or purchase of KrisFlyer miles or misuse SIA logo or information which contravene KrisFlyer program; facilitate recovery of losses for confirmed fraudulent cases
• Monitoring section electronic mailbox
• Act on identified KrisFlyer accounts in loyalty database (e.g. account normalisation, suspend blacklisted members)

Daily QM reports for suspicious activities

• Daily checks for suspect non-air redemptions

Other

• Audit manage test production accounts
• Assist with testing of automation projects

Requirements

• Diploma in Business or Finance or IT
• Fresh diploma holder with strong learning capabilities and excellent aptitude will be considered
• Meticulous and attention to details
• Organised and analytical
• Excellent communication skills both verbal and writing
• Process oriented and outcome driven
• Adaptable well to changing business environment
• Familiar with digital tools such as SharePoint, O365

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.