The successful candidate will be part of the Cabin Crew division.
Key responsibilities
- Deliver quality training for Cabin Crew Readiness Programme (CCRP) trainees and Returning Crew Scheme (RCS) crew to inculcate service and hospitality excellence.
- Conduct wet run assessments to ensure standards are maintained.
- Manage Cabin Crew Readiness Programme (CCRP) to ensure all content are updated timely to maintain the relevancy and learning effectiveness.
- Ensure training mock-up facilities are up to date, fully operational, and compliant with Safe Management Guidelines.
- Ensure new product training is delivered to all key stakeholders in a timely manner to effectively support operational needs.
- Handle disciplinary and grooming issues of CCRP trainees to ensure standards are maintained.
- Develop engaging e-learning, micro-learning, immersive library of virtual learning and multimedia content to enhance learning experiences and support staff development.
- Conduct grooming review for Cabin Crew to ensure they conform to the approved grooming guidelines.
- Assist in additional duties / projects when assigned.
Requirements
- Uiversity degree in any discipline is acceptable
- Training-related qualifications (such as ACTA, ACLP, DACE)
- Project management (which includes project planning and use of PM tools such as JIRA)
- Product management (which includes requirements gathering and quality assurance testing)
- Data analysis, and any proficiency in data visualisation will be advantageous
- Proficient in Microsoft Office, with emphasis in Microsoft Excel
- Knowledge of learning and development methods
- Familiar with e-learning platforms and digital tools
- Cabin crew experience will be advantageous
- Good interpersonal and communication skills
- Analytical with a keen sense for numbers
- Ability to manage projects independently
- Team player
- Resourceful and adaptable
- Detail oriented
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
- Locations
- Singapore, Singapore
- Timezones
- Worldwide
- Education
- bachelor degree and professional certificate