Senior Executive, Hospitality Operations

About the Company

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, operating central kitchens with large-scale food production and distribution capabilities. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries, covering trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000.

About the Role

The Senior Executive, Hospitality Operations is responsible for overseeing the daily operations of hospitality, banquet, and event services to ensure exceptional guest experiences and service excellence. This role leads frontline teams, coordinates event execution, manages operational resources, and ensures compliance with safety and quality standards while supporting business performance and customer satisfaction.

Key Responsibilities

• Lead front-of-house operations for hospitality suites, banquets, and events
• Work closely with sales and culinary teams to ensure successful event delivery
• Maintain consistency, quality, and integrity of food and beverage products and services
• Develop and implement strategies to improve operational efficiency and service standards
• Support menu planning initiatives, including banquet, suite, seasonal, and special event offerings
• Manage daily operations in compliance with company policies and regulatory requirements
• Lead, coach, and develop hospitality teams to achieve service excellence
• Manage manpower planning, rostering, and staff deployment
• Support recruitment, training, and staff engagement initiatives
• Build strong relationships with customers, clients, and internal stakeholders
• Ensure customer satisfaction through exceptional service delivery; address feedback and service issues promptly and professionally
• Monitor labour costs, inventory, and COGS to support profitability
• Assist with budgeting, forecasting, and financial reporting
• Ensure effective inventory control and purchasing practices
• Ensure compliance with WSH, Food Safety, HACCP, and regulatory requirements
• Uphold food hygiene, service, and operational standards
• Promote a safe, secure, and compliant work environment

Essential Requirements

• Diploma in Hospitality, Business, Tourism, or a related field
• Minimum 4 years of hospitality, banquet, or event operations experience
• Experience leading teams and managing large-scale events
• Strong leadership, customer service, and stakeholder management skills
• Good knowledge of food & beverage operations and service standards
• Organised, detail-oriented, and able to work in a fast-paced environment

Desirable

• Food Safety Certification preferred

How to Apply

Interested applicants should apply via the source listing.