Process and Performance Manager

About the Company

Satair, part of Airbus, is a global leader in aftermarket services and supply chain solutions for the aviation industry, including component repair management and services.

About the Role

This role focuses on process optimization and change management for Repair Operations and Administration, establishing KPIs, leading Value Stream Analysis (VSA), problem-solving groups, and acting as an internal consultant to guide the Repair teams through operational changes and efficiency improvements. It is also responsible for key digital tools enhancement — specifically SAP, Freshdesk and Skywise dashboards — and for driving transformation by leading work packages for Repair-related projects.

Key Responsibilities

• Drive alignment with other functions (i.e. Logistics, Product Management, Repair Shop, Finance, Quality)
• Establish and define data products; be accountable for challenging, analysing, improving and guiding relevant processes
• Drive improvement actions, communicate on improvement plans and manage problem solving groups within the repair perimeter in the Satair business
• Lead and facilitate VSA to increase transparency on the entire Satair repair process
• Identify & incorporate requirements applicable to processes in scope and ensure compliance
• Install dedicated Process-Review governance with the Process Specialist community
• Build and maintain Skywise-based dashboards for Satair Repair functions; act as the Super User of the tool "Freshdesk", participating in feature requests and development
• Support transformation projects; assist in measuring and reporting on process/ticket performance
• Work closely with the Freshdesk Business Owner to identify, define, document, measure & improve opportunities by driving improvement measures and mitigation actions
• Support in challenging, analysing, improving and guiding relevant processes representing worldwide repair supply chain activities
• Support HO Repair, Lease & Exchange Order Management APAC with ad hoc recurring issue analysis, applying data analysis or process checks
• Support HO Repair Operations APAC with improvement initiatives

Essential Requirements

• Bachelor's Degree in Logistics / Business Administration / Computer Science / Industrial Engineering or similar
• 3–5 years of relevant working experience in Logistics, Supply Chain or Repair Operations
• Experience in Supply Chain / Repair Operations; digital experience (digital toolsets, IT)
• Excellent communication skills, written and verbal

Desirable

• Experience in SAP would be advantageous
• Experience in Process Management would be preferred but not mandatory
• Experience in the Aviation industry would be advantageous

How to Apply

Apply via the link provided.