Customer Account Manager (Aerospace)

Safran Helicopter Engines, part of the Safran Group, is a global high-technology leader in aerospace, defence and space. With over 90,000 employees worldwide, we are the world’s leading manufacturer of helicopter engines.

Our Singapore site is the Asia Pacific hub for engineering, technical support and MRO services, partnering closely with customers to ensure operational excellence, flight safety and long-term performance across the region.

We are seeking a Customer Account Manager to drive commercial performance and strengthen customer relationships across Asia Pacific.

Role Overview

As an Account Manager, you will steer the short, mid and long term commercial strategies of your overseas clients’ portfolio in accordance with the company strategy and 5-year plan.

Your primary targets will be:

• to increase Safran Helicopter Engines business, sales and market share
• to foster the loyalty of your customers, notably through the signature and renewal of service contracts
• to steer the financial revenue (invoicing, turnover, gross margin, cash) generated through your market
• (up to 50% of the activity in the field – overseas, mainly in Asia)

To achieve your mission, you will be in daily contact with helicopter operators and you will often need to coordinate with local airframers.

Key Responsibilities

• Draw the business forecast in your market (on short and middle terms) & follow up on its achievement by managing risks and opportunities rolling 12 months
• Establish Short/Mid Term strategies to develop new business opportunities with existing customers or partners with customers
• Drive revenue growth and achieve sales target
• Lead commercial negotiations in your market with existing customers & partners
• Monitor and ensure customer satisfaction through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, contract performance and KPIs.
• Pilot the cash collection from customers
• Participate in continuous monitoring of internal controls where necessary and ensure compliance
• Participate to all improvement initiatives within the department and other company departments
• Propose best commercial solution according to situation and customers’ needs, in compliance with the contractual agreements and company commercial policies
• Draw up commercial offers factoring in the company’s commercial policy
• Optimize contract margin and ensure profitability (additional invoicing, commercial gesture, discount)
• Ensure overall Contract execution and contractual deliverables
• Provide strong leadership to Customer service team in resolution to all customer related matters and ensure highest quality of service, communication and products is provided to all stakeholders
• Maintain and develop strong relationship with existing customers
• Manage commercial gestures and discount with the customers in accordance with Safran requirements/Policies
• Prepare and organize all customer visits, relay information / complaints / customer requests to relevant stakeholders and update via Safran reporting tool.
• Pilot contract renewals and lead all offers and contract reviews
• Leader for customer satisfaction through feedbacks and customer surveys

Qualifications & Experience (Must Have)

• Diploma or Degree from recognized institutions
• Minimum 3 years’ relevant experience, preferably in aviation or the rotorcraft industry
• Proven experience in account management, commercial negotiations and contract management
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Preferred Skills & Attributes

• Strong business acumen with solid analytical skills
• Excellent negotiation, communication and interpersonal abilities
• Proactive, solution-oriented and self-driven
• Ability to manage complex, cross-cultural customer relationships
• Knowledge of aviation gas turbines, aviation services or MRO is a strong advantage
• Positive attitude and ability to perform in a fast-paced, international environment

What We Offer

• Flexible working hours
• Hybrid work arrangements
• Medical coverage for employees and dependents
• Global internal mobility opportunities

At Safran Helicopter Engines, we operate in a safety-critical and highly regulated environment, driven by a strong sense of purpose. Through our Safran Together framework, we unite around four shared principles: succeeding together, fostering trust, daring to innovate, and committing to a shared vision.

At Safran, we are Powered by Trust.