Cargo Operations Supervisor - Kuala Lumpur

About the Company

Qatar Airways is the national airline of the State of Qatar. Based in Doha, the Airline's trendsetting on-board product focuses on comfort, fine cuisine, the latest in-flight audio & video entertainment, award-winning service and one of the youngest and most advanced aircraft fleets in the sky. Connecting through its Doha hub, Qatar Airways serves more than 170 key business and leisure destinations worldwide with a fleet of over 200 aircraft.

About the Role

We are recruiting for a Cargo Operations Supervisor based in Kuala Lumpur, Malaysia. The selected candidate will be involved in overseeing and ensuring that QR standards and procedures are implemented in order to achieve overall goals; plan, supervise and support staff in order to provide customer service and surpass revenue targets; ensure full compliance at all times with all safety and security regulations and procedures as per host state and company requirements; and update HO on current local government regulations to ensure smooth cargo operations.

Key Responsibilities

• Coordinate with Ground Handling Agents (GHA) on a regular basis to ensure QR standards and procedures are adhered to, and that all safety measures are taken by operations staff as well as GHA
• Ensure all staff adhere to optimal use of capacity to maximize revenue whenever possible with on time performance for freighters
• Handle customer requirements/requests professionally on a daily basis; assist staff and customers to resolve difficult issues and reduce customer complaints
• Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, and liaise with HQ Doha and/or origin stations for necessary support
• Conduct flight planning with maximum utilization of flight capacity, control and operation of export & import; maintain close coordination between QR Space Control and customers to ensure shipments are transferred and delivered on time, with correct priority and maximum utilization of aircraft space
• Coordinate between QAS, QR and outstations on shipments requiring special handling/attention to ensure smooth movement of cargo
• Coordinate with customers/Cargo Claims Supervisor at Head Office, handling discrepancies at stations and all administrative issues related to the station
• Generate high revenue for the company through efficient flight planning and extra care in handling to avoid revenue loss, delivering high quality service to achieve customer satisfaction
• Disseminate all cargo-related information to update customers regarding customs, governmental and health authorities' rules, and to HO to ensure compliance and avoid penalties

Essential Requirements

• High school qualification with at least 4 years of relevant experience
• Command of the English language
• Understanding of Cargo Procedures/Acceptance/office/warehouse/ramp/People Management
• IATA recognized dangerous goods qualification
• Ramp handling and load control of all types of aircraft
• Legal right to live and work in Malaysia

How to Apply

Closing date: 8 October 2026. Apply via the link provided.