Platform Manager - Salesforce

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar.

About the Role

• A fantastic opportunity to own and grow the Salesforce platform that powers experiences across Qantas
• Full-time and permanent position based at the new Product Innovation Centre in Adelaide

The Platform Manager – Salesforce owns the strategic vision for the Salesforce platform at Qantas, organises the backlog and owns its day-to-day management, ensuring it is stable, secure, scalable and fit for purpose for product teams to develop on. The role balances platform standards, technical risk and product demand to enable faster, safer and more consistent delivery outcomes. This is a leadership and ownership role focused on the platform's value, reuse and direction, influencing how other squads build rather than controlling their backlogs directly.

Key Responsibilities

• Own the Salesforce platform end to end – its health, security, reliability and lifecycle
• Lead a dedicated platform squad focused on platform health, reusable components and enablement, owning and prioritising its backlog
• Build and maintain reusable components, shared services and global configurations
• Set the guardrails – standards, patterns, access and security controls – that keep the platform secure, scalable and maintainable
• Influence the direction other squads take towards reusable, secure solutions
• Manage Salesforce's mandatory release cycles and global configuration, managing all platform dependencies
• Build a strong network with the squads building on the platform, keeping delivery rhythms in sync
• Champion the platform across Qantas, raising awareness and finding new opportunities to maximise value
• Manage day-to-day stakeholder relationships and third-party vendors
• Own platform operational performance outcomes and act as escalation point for high-priority incidents

The Ideal Candidate Will Bring

• Typically 7–10 years in platform, systems or technology management roles
• Hands-on experience with Salesforce (must-have), ideally Service and/or Sales Cloud
• Demonstrated experience managing vendors and/or working in a hybrid delivery environment
• Experience delivering platform outcomes within a regulated environment and strict cyber security standards
• A platform-as-a-product mindset, treating internal teams as customers
• Experience owning and prioritising platform backlogs, balancing delivery needs with stability, technical debt and security risk
• Experience defining and applying platform governance, standards, guardrails and approved configuration patterns
• Excellent communication skills, skilled at managing stakeholders and third-party vendors

Why Qantas?

You'll join a team where creativity and passion drive success, with hands-on training, coaching, and formal learning programs from day one.

Benefits

• Heavily discounted air travel within Australia and across the globe for you, family and friends
• Flexible leave options including 18 weeks paid parental leave and purchased leave
• Access to thousands of rewards and discounts, plus salary packaging
• Wellbeing support including a wellbeing app and tailored nutrition plans

Applications close 15 September 2026.