Terminal Operations Officer

About us

Palmerston North Airport Limited (PNAL) is the central regional airport of the North Island. PNAL provides a range of aeronautical and commercial services, and is committed to providing outstanding service to both visitors and residents of the region, as well as giving back to the communities we live in. This is an exciting time to join PNAL as we progress with the rebuild of the airport terminal.

At the airport there are passengers catching flights, contractors working on infrastructure, tenants running businesses, airline staff facilitating the flow of aircraft, and visitors moving through the terminal. Our Terminal Operations Officers help to keep all this operating safely, securely and efficiently.

At PNAL we place a strong emphasis on the importance of our team. Our OneTeam ethos is integrated across all areas of our business, and our hardworking team embraces a culture of collaboration, empowerment, support, and fun.

The Role

As a Terminal Operations Officer, you will assist with managing the day-to-day operations of the terminal and public facing airport facilities. The role requires sound judgement, attention to details and the ability to respond calmly and professionally when issues arise.

The role operates on a roster that includes weekends, public holidays and a range of shifts to support the airport's operating hours. You will be working on a 7-day rolling roster comprising of morning and afternoon/evening shifts, with duty hours being between 36 and 45 per week.

What are the duties of the role?

• Assisting passengers and visitors with enquiries and providing a high standard of customer service.
• Manage vehicle flows in the PNAL car parks, taxi ranks, and pick-up/drop-off areas.
• Provide contractor inductions and monitor compliance with airport procedures.
• Assist the PNAL team to maintain aerodrome operations and protect public safety.
• Provide security coverage through a combination of CCTV surveillance, on-foot, and vehicular patrols.
• Provide first responder support to emergency and/or medical events.
• Act as Building Warden during fire evacuations.
• Contribute to the airport's emergency management and business continuity requirements.
• Assist in maintaining a tidy and presentable airport terminal.

What sort of person do we need?

You will be someone who is comfortable taking responsibility and dealing professionally with a range of situations and people.

You'll bring:

• Strong communication skills.
• A practical, common sense approach to problem solving.
• The ability to remain calm and effective when dealing with incidents or unexpected situations.
• A customer focused mindset coupled with an appreciation for safety, security and compliance requirements.
• Good organisational skills and attention to detail.
• The ability to work independently and as part of a team.

Previous experience in an operational, security, facilities, emergency response or customer facing environment would be advantageous, but we are equally interested in people who demonstrate the right attitude, judgement and willingness to learn.

You must be physically fit and able to pass a pre-employment fitness test, medical, and an Aviation Security check.

What will we provide?

• Medical insurance
• Employee Assistance Program (EAP)
• Carparking
• An onsite gym with commercial exercise equipment
• Ongoing training and support
• OneTeam Wellness Program

How to Apply

If this sounds like the role for you, apply today with a Cover Letter and CV using the Apply button.

For a position description and/or more information, please contact Michelle Thompson, HR Advisor, at Palmerston North Airport.