About NJE
National Jet Express plays a vital role in the energy and resources sector, offering fly-in/fly-out (FIFO) services for mining, oil, and gas projects across Australia. We also deliver tailored charter flights to city centres and regional destinations. With a modern fleet designed for flexibility, regional access, reliability, and low emissions, we are shaping the future of FIFO.
About the role
We are looking for individuals who excel in customer service, prioritise safety, and bring a positive, approachable attitude. This role ensures passenger safety, delivers genuine care, and adheres to strict protocols.
This is a full-time position involving shift work, including weekends, public holidays, and occasional overnight stays. Reporting to the Head of Cabin Crew, you will be the face of our company, representing us to passengers and clients.
Duties & Responsibilities
Consistently delivering exceptional customer service to all passengers, including serving food and drinks, greeting passengers, and addressing feedback/suggestions.
Informing passengers about emergency and safety procedures.
Liaising effectively with the Pilot, First Officer, and other NJE staff.
Maintaining a thorough knowledge of our policies and procedures.
Upholding a high standard of professional uniform and grooming presentation.
Reporting and documenting any safety incidents or identified hazards.
Requirements & Qualifications
To be considered for this position, you must meet the following criteria:
Be an Australian Citizen or Permanent Resident
Be at least 18 years of age.
Due to the aircraft we operate, you must have a height between 160cm and 190cm.
Be able to push open and pull closed doors/exits weighing up to 18kgs. Use of both arms at above and below shoulder height is required.
Hold a current passport.
Hold an Australian Drivers Licence
Hold a Current First Aid Certificate (HLTAID011) and CPR Certificate (HLTAID009), or willing to obtain (with at least 6 months validity)
Hold a current RSA, or willing to obtain (with at least 6 months validity)
Be able to swim 50 metres unaided and tread water for 3 minutes.
Be able to demonstrate one of the following:
Completed a minimum of year 12
Have the availability to work 24 hours a day, 7 days a week.
Proven experience working with people from various cultures and backgrounds.
Have a natural ability to build rapport with others.
What NJE can Offer You
Full-time base salary plus applicable allowances.
A 4-week intensive Ground School course with practical and theory assessments.
A company that values every employee offering professional growth and internal opportunities.
How to Apply
If you are interested in this position, please submit a cover letter and an updated resume highlighting your relevant experience and addressing the mandatory requirements.
Shortlisting and initial interviews may begin immediately.
Employer questions
Your application will include the following questions:
What is the maximum weight that you are comfortable and able to lift?
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Cabin Crew?
Which of the following First Aid accreditations do you currently hold?
Do you hold a current Responsible Service of Alcohol (RSA) certificate?
Do you have customer service experience?
What's your expected annual base salary?
Do you hold an Aviation Security Identity Card (ASIC)?