MJets Maintenance Limited is seeking a dedicated and skilled Customer Service Engineer to join our team. The ideal candidate will serve as a vital link between our customers and our technical team, ensuring exceptional service delivery and customer satisfaction.
Key Responsibilities:
- Provide high-level technical support to customers via phone, email, and onsite visits.
- Collaborate with the technical team to resolve complex issues efficiently.
- Train customers on product use and maintenance to enhance their experience.
- Document customer interactions and maintain accurate records.
- Offer upgrades and software patches for existing and potential customers.
- Gather feedback from customers to inform product development and improvements.
- Participate in regular team meetings to share insights and best practices.
Qualifications:
- Bachelor’s degree in Engineering or a related technical field.
- Proven experience in customer service or technical support, preferably in the aviation or maintenance industry.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication skills, both verbal and written.
- Proficient in using Microsoft Office Suite.
- Willingness to travel for onsite customer support as needed.
- Experience with MRO operations for Business Aviation
- High technical knowledge for aircraft components and industry standards
- Understanding of Logistics and international shipping requirements
- Knowledge of aviation maintenance regulations and standards.
- Locations
- Bangkok, Bangkok, Thailand
- Timezones
- Worldwide
- Education
- bachelor degree