Receptionist- Marketing

About the Role

Based in Clark, Philippines, the Officer, Client Services & Marketing will deliver professional reception and VIP lounge services while supporting client experience, corporate communications, and marketing initiatives. The role serves as a key point of contact for guests, clients, staff, and stakeholders, ensuring clear communication, seamless coordination, and consistent brand representation across Metrojet and MEC.

Key Responsibilities

• Manage the reception area, general line calls, client meeting rooms, executive and crew lounges.

• Welcome and direct guests, manage visitor registration and badges, and notify the appropriate parties of arrivals.

• Handle guest interactions with professionalism, accommodate special requests, and strive to exceed service expectations.

• Receive, sort, distribute, and prepare incoming and outgoing mail, packages, and courier shipments.

• Maintain a professional, clean, organised, and presentable reception area.

• Record and communicate complaints, guest feedback, visitor logs, phone calls, and other relevant information.

• Arrange appointments, catering, transportation, vehicle rentals, hotels, restaurant reservations, and other administrative services.

• Answer client calls professionally and provide information about company services.

• Support VIPs, crew members, visitors, board members, and clients during arrival and departure processes, including coordination with Customs, Immigration, and other relevant agencies.

• Anticipate customer needs, provide appropriate solutions, follow up on complaints, and deliver a positive customer experience.

• Provide information on local entertainment, dining, and other engagements, and make reservations when requested.

• Coordinate hotel and transport arrangements, flight bookings, and other logistics for clients and employees.

• Maintain records of corporate hotel rates and contracts, manage food and beverage inventories, and coordinate with service vendors.

• Assist with company functions, events, and client service projects.

• Develop and implement marketing strategies and campaigns to promote MEC’s MRO capabilities and services.

• Maintain brand consistency across communication materials and customer-facing content.

• Create and manage brochures, newsletters, website updates, case studies, press releases, announcements, articles, presentations, and other marketing materials.

• Produce visual, video, and promotional collateral and maintain a content calendar.

• Manage client communications and support the timely distribution of marketing collateral.

• Oversee social media platforms through strategic content, engagement, and performance monitoring.

• Maintain website content and analyse digital trends and engagement metrics to improve content strategies.

• Assist in planning and delivering trade shows, exhibitions, seminars, and corporate events, including event materials and post-event reports.

• Gather customer feedback, prepare marketing performance reports, and support improvements based on customer insights.

• Collaborate with Sales and Marketing and other departments on business initiatives and communication projects.

What We're Looking For

• Bachelor’s degree in Marketing, Communications, Aviation, or a related field.

• At least one year of experience in a receptionist or front desk role.

• Experience in marketing, communications, or client engagement, preferably in MRO.

• Excellent written and spoken English communication skills.

• Excellent interpersonal skills and a friendly, approachable, customer-focused attitude.

• Creative thinking and strong problem-solving skills.

• Proficiency in social media platforms.

• Basic knowledge of design tools such as Canva or Adobe Creative Suite is an advantage.

• Proficiency in Microsoft Office applications.

• Ability to interact confidently with staff and management at various levels in a fast-paced environment.

• Professional appearance and demeanor, with strong attention to detail and results orientation.

• Willingness to work flexible hours and weekends when necessary.

• Ability to drive manual and automatic vehicles.

• Valid Class 2 driving licence.