Queenstown Port Duty Manager

About PlaneBiz 2015 Ltd

Planebiz is a subsidy of Menzies Aviation who are a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we're still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

The Role

We are seeking an experienced Port Duty Manager to support the day-to-day leadership of our Queenstown Airport Operation. Reporting to the Station Manager, you will play a key role in ensuring a safe, professional and efficient ground handling and passenger services operation. This is a hands-on leadership role, working closely with front line teams and key airport stakeholders in a fast-paced aviation environment.

Responsibilities will include:

• Ensure ground handling operations are carried out safely and efficiently in line with company policies and procedures
• Support the daily operation of Passenger Services and Ground Handling functions
• Work closely with Front of House, Ramp Operations, Flight Operations, customer airlines, and airport agencies
• Assist the Station Manager with planning, organising, and controlling operational activities
• Lead, support, coach, and mentor staff to deliver high standards of performance, safety, and customer service
• Review and improve operational systems and procedures on an ongoing basis
• Maintain operational and statistical data using company systems
• Assist with payroll, rostering, and scheduling as required

What you need to be successful

To be successful in this role, you will bring:

• Proven experience managing front-line teams within aviation, travel, or hospitality environments
• Previous ground handling experience (highly regarded)
• A positive, professional leadership style with strong people management skills
• Excellent communication, organisation, and problem-solving abilities
• A strong focus on coaching, mentoring, and developing staff
• High standards of grooming, presentation, and professionalism
• Advanced computer skills
• A full New Zealand driver’s licence and reliable transport
• Front of House Experience in at least 1 airline
• Rostering and incident investigation experience

What’s in it for you?

You’ll be part of a friendly organisation who values the part their people play. You’ll see that there’s no place like an airport to work in. A unique, fast-paced environment, bustling with people, it’s a world, where every day brings a new experience. So, you’ll enjoy plenty of variety and development opportunities and you’ll have our full support and training, for the whole of your career journey with us.

Apply Now!

Depending on the volume of applications received, we may close this advertisement early, please submit your application as soon as possible.

Apply online with a CV and cover letter that highlights your relevant skills, experience and motivation for joining Menzies Aviation/PlaneBiz. Please note, due to the high volume of applications, we are unable to accept direct or emailed applications and provide feedback to those not shortlisted.

If you require any accommodations or adjustments throughout the recruitment process, please let us know.

In order to be considered you must have the ability to obtain an Airport Security Card, Police Check and pass a medical, including a Drug & Alcohol Screen.

Eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment.

Due to high volumes, we are not engaging with recruitment agencies for this role.

This is a unique role that doesn’t come around often, so if this sounds like you APPLY TODAY!