Product Support Executive

Join Magellan Aviation Group

Magellan Aviation Group is a global aviation aftermarket specialist providing aircraft parts, engine leasing, and technical services to customers worldwide. We are looking for a proactive and technically minded Product Support Executive to join our Singapore team.

This is an excellent opportunity for someone with experience in product support, technical coordination, or repair management who enjoys problem-solving, working with customers and vendors, and contributing to a fast-paced aviation environment.

What You'll Be Doing

• Coordinate and monitor repair workflows from initiation through to completion
• Create and process repair orders, warranty claims, and core returns
• Act as a key point of contact for repair vendors, and internal stakeholders, providing regular updates and resolving queries in a professional and timely manner.
• Monitor repair performance, follow up on outstanding items, and proactively address delays or service concerns.
• Maintain accurate records, documentation, and reporting of repair activities
• Supporting our sales department by providing product information, service updates, and technical guidance.
• Identify process improvement opportunities to enhance operational efficiency
• Collaborate closely with Operations and Sales teams to ensure a seamless customer experience.
• Contribute to team knowledge sharing, training initiatives, and continuous improvement projects as the business grows.

What We're Looking For

• 2-4 years' experience in product support, technical support, repair coordination, or a related role
• Experience within aviation, aerospace, engineering, or technical aftermarket industries preferred
• Strong problem-solving and analytical skills
• Excellent communication and stakeholder management abilities
• High attention to detail and strong organizational skills
• Ability to manage multiple priorities in a dynamic environment
• Proficiency in Microsoft Office applications

Why Join Us?

• Opportunity to build technical expertise in the aviation aftermarket industry
• Exposure to global customers, suppliers, and repair partners
• Collaborative and supportive team environment
• Ongoing learning and professional development opportunities

Apply Now

If you're looking to take the next step in your aviation or technical support career and thrive in a customer-focused environment, we'd love to hear from you.

Apply today and become part of Magellan Aviation Group's global Product Support team.