Social Media & Community Officer

About LifeFlight

LifeFlight Australia is a leading aeromedical organisation dedicated to saving lives through rapid response medical services. Operating a fleet of helicopters and fixed-wing aircraft, LifeFlight delivers critical care and emergency retrievals across Queensland and beyond. In addition to its lifesaving missions, LifeFlight runs a world-class training academy, equipping aviation and medical professionals with the skills needed for high-pressure environments. Our mission is to provide the highest standard of care and make a real difference in the communities we serve.

About the Role

We are looking for a creative and digitally savvy Social Media & Community Officer to help bring our work, people and stories to life across our social media channels.

Working closely with our Brand & Growth, Strategic Communications and Creative teams, you will help plan, create and deliver engaging social media content that builds awareness of LifeFlight, grows our online community and helps people better understand the work we do.

No two days will look quite the same. You will be across a mix of content, from sharing our missions and the incredible work of our crews, to supporting campaigns, community initiatives, fundraising and partnerships. You will know how to adapt content for different platforms and audiences, and understand what makes people stop scrolling, engage and connect with a story.

You will also play an important role in managing our online community, monitoring engagement, keeping an eye on social conversations and using performance insights to help shape what we do next.

This is a great opportunity for someone who enjoys being hands-on with content, has a good feel for social media and wants to be part of an organisation with a purpose that genuinely makes a difference.

About You

You are someone who is naturally curious about social media, enjoys creating content and understands that good social media is about more than just posting regularly. You know how to connect with different audiences, bring stories to life and use content to achieve a purpose.

You will bring:

• At least 2 years’ experience in social media, digital content, marketing communications or community engagement.
• Tertiary qualifications in marketing, communications, digital media, journalism, public relations or a related discipline, or equivalent demonstrated experience.
• Strong writing, editing and proofreading skills, with the ability to adapt your tone and style for different audiences and platforms.
• Experience planning, creating, scheduling and reporting on organic social media content.
• A good understanding of social media platforms, trends and what drives audience engagement.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Confidence engaging with online communities and knowing when something needs to be escalated.
• A creative mindset, attention to detail and the confidence to bring new ideas to the table.

Experience with basic video editing, photography, design or mobile-first content creation would be an advantage, as would experience working with influencers, ambassadors or community partners.

Most importantly, you will be a collaborative team player who enjoys working with people across different areas of the business and is comfortable working in a fast-paced environment where priorities can change.

Why LifeFlight?

Meaningful Impact: Working with LifeFlight Australia provides an opportunity to make a meaningful impact on people's lives. The organisation is dedicated to saving lives, delivering critical care services, and responding to emergencies. Employees can take pride in contributing to a mission-driven organisation focused on making a positive difference in the community.

Collaboration & Support: At LifeFlight, we are committed to fostering a culture of camaraderie and teamwork. Our aeromedical operations thrive on the close collaboration between medical professionals, pilots, and support staff, all working together in high-pressure environments. We value a supportive and inclusive workplace where individuals can rely on one another, creating a strong sense of purpose and unity. By harnessing the power of teamwork and pooling our strengths, we believe we can overcome any challenge, achieve our goals, and find fulfillment in the critical work we do.

Salary Packaging Options: As an employee of LifeFlight, you have the opportunity to benefit from salary packaging, allowing you to allocate up to $15,900 per Fringe Benefit Tax (FBT) year towards general living expenses. This includes covering various everyday costs like groceries, petrol, mortgage, rent, and school fees, providing you with added financial flexibility and support.

At LifeFlight, we’re committed to serving all communities across Queensland and beyond. We encourage Aboriginal and Torres Strait Islander peoples, as well as people from culturally and linguistically diverse backgrounds, to apply. We value the unique perspectives and experiences that diversity brings to our team and the communities we support. This is an excellent opportunity to work in a growing organisation that is dedicated to saving lives and serving the community. If you believe you have the necessary skills and experiences, we would love to hear from you today.

Note: the successful applicant will be required to undergo background checks including a national police check as a condition of employment. This position is only open to Australian Citizens, Permanent Residents, or those with unrestricted work rights in Australia. Applicants who do not meet these criteria will not be considered.

Applications will be reviewed as submitted and we will be conducting interviews throughout the process.

Applications close on Sunday, 29 November 2026.