Airport Operations Supervisor

About the role

The Business Specialist will represent the Company in supporting and overseeing ground operations, safety management, and service quality at Bali Station, ensuring safe, punctual, efficient, and orderly flight operations.

Key responsibilities

• Assist the Manager in supervising contracted ground handling service providers and monitoring daily flight ground operations to ensure compliance with operational procedures, passenger safety requirements, and on-time performance standards.
• Coordinate with the airport and relevant service providers in handling irregular flight operations in accordance with the Company's operations manuals and emergency response procedures. Conduct cause analysis and follow up on corrective and improvement actions.
• Assist the Station Manager in implementing the Company's Safety Management System (SMS) requirements. Conduct risk identification, risk assessment, and regular safety inspections in accordance with the Company's risk management procedures; monitor operational safety performance and follow up on risk control measures.
• Support the implementation and continuous improvement of Dangerous Goods (DG) management, and conduct safety oversight of contracted ground handling service providers.
• Ensure that ground handling service providers receive updated Company documents and operations manuals in a timely manner, and assist in conducting relevant safety and service training in accordance with the Company's safety, quality, and service standards.
• Handle passenger complaints in a timely, effective, and professional manner in accordance with the Company's complaint management procedures. Follow up on corrective actions for valid complaints and continuously improve service quality.

About you

• Candidates must have full working rights or legally authorized to work in Indonesia.
• Bachelor's degree or above.
• Business-level proficiency in Chinese, Bahasa Indonesia, and English.
• Aviation industry experience is preferred. Candidates with experience in airport ground handling, airline operations, operations control, or related positions will be given preference.
• Strong communication and coordination skills.
• High sense of responsibility and safety awareness.
• Ability to work effectively in a fast-paced airport operational environment.

Benefits

• Performance Bonus: Based on the Company's route/business performance, up to IDR 3,600K per month
• THR and Indonesian social security benefits
• Complimentary flight ticket benefits, year-end bonus, and other employee benefits
• Career development and promotion opportunities