CS AOS Program Manager - Singapore

CS AOS Program Manager - Singapore in GAC Singapore

Unique Skills

An Aircraft Ownership Service (AOS) Program Manager serves as the primary advocate for aircraft operators, assisting with maintenance event planning, contract compliance, financial performance, and service coordination to ensure a seamless ownership experience.

• Must have extensive experience and understanding of aircraft operations, maintenance planning, regulatory requirements, and the realities of aircraft ownership.
• Must be able to effectively communicate with operators, maintenance personnel, service centres, and executive customer representatives.
• Possesses enough business acumen to manage multimillion-dollar service agreements.
• Has some experience with international operators and can understand different cultures, currencies, tax considerations, and time zones.
• Experience with Salesforce, Corridor and Microsoft 365 suite is preferred.

Education and Experience Requirements

Bachelor's Degree in Business Administration, Finance, Accounting or Engineering required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 5 years experience in an aviation customer support or related aviation environment including 3 years program management or related experience.

Position Purpose

Plan, organise and manage company and vendor resources to execute the requirements of customised and comprehensive integrated logistics global product support programs offered through the Aircraft Ownership Service organisation.

Principal Duties and Responsibilities

Essential Functions

• Interface directly with customer and/or customer representatives, including possible travel both domestic and international, in providing single-point-of-contact services in administration of all contract obligations.
• Manage complex AOS accounts to include highly customised contracts, fleet agreements, special conditions and other unique offerings.
• Interface directly and establish relationships with global product support, quality, technical operations, pricing, material support, finance, publications, CMP, etc. to support utilisation of services.
• Monitor progress reports, contract deliverables, account balances and program required documentation by utilising current software systems (e.g. Salesforce, PowerBI, BOBJ, Corridor, CMP, etc).
• Participate in program/contract onboarding, amendments, renewals and offboarding.
• Act as the subject matter expert to support customer events such as intercompany training, Customer Advisory Board, Operations Forums, Trade Shows, etc.
• Manage aircraft service visits to include pre-planning, work order reviews, part allocation and invoice reviews/approvals.
• Monitor program scope, pricing strategies and program master & integrated schedules. Track program schedule and performance targets.
• Provide oversight of contractual compliance for each program (parts tracking, status reports, financial reports, forecasting reports, etc.).
• Manage funding levels and proper allocation for each assigned AOS account.

Additional Functions

• Provide review and responses as required for customer support proposals associated with AOS accounts.
• Train and mentor new team members to improve overall efficiency and effectiveness within the AOS organisation.
• Assist Customer Support Sales with information related to the AOS program offerings and benefits.
• Must possess skills required to support unique requirements associated with international operators (cultures, currency conversion, taxes, time zones, etc.).
• Ability to act as delegate for direct manager in their absence.
• Perform other duties as assigned.

Other Requirements

• Requires extensive knowledge of aviation service and support operations. Proficiency in aircraft regulations, certification and/or A&P Licence preferred.
• Requires a detailed understanding of in-service aircraft operations and the requirements of aircraft ownership.
• Must possess a high level of proficiency in Microsoft Office Suite (i.e. Word, Excel, PowerPoint, Outlook), Salesforce, PowerBI, BOBJ, Corridor and CMP.

This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

• Requisition Number: 236015
• Category: Administration
• Percentage of Travel: Up to 25%
• Shift: First
• Employment Type: Full-time
• Posting End Date: 10/09/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft.