GCH Jet Operations - Operations Coordinator

About GCH Aviation

GCH Aviation is a proudly family-owned New Zealand aviation group delivering a diverse range of aviation services across the country.

Our operations include the New Zealand Flying Doctors Service, Westpac Rescue Helicopter and Nelson Marlborough Rescue Helicopter Services, Garden City Helicopters, Wellington Helicopters, Coastwide Helicopters and Kaikōura Helicopters.

We also operate GCH Jet Operations, providing private jet charter services; GCH Jet Centre, our Fixed Base Operator (FBO); and AeroMed Pacific, specialising in international air ambulance services.

We are seeking two highly organised, adaptable and proactive Operations Coordinators to join our Christchurch team, working a 4 days on, 4 days off roster, with 10-hour shifts.

This is an exciting, fast-paced and varied role supporting our Challenger 604 private jet operations, GCH Jet Centre and AeroMed Pacific missions. From managing charter enquiries and coordinating trip logistics to organising ground handling services and supporting international aeromedical missions, you will play a key role in delivering seamless operations and exceptional service.

Working with high-end clientele, VIP travellers, flight crews and medical teams, you will help coordinate everything from premium private jet travel to life-saving international air ambulance missions. No two days will be the same, and attention to detail, adaptability and a customer-focused approach will be essential.

About the Role

This position sits at the centre of our private jet operations, providing hands-on coordination/sales, as well as operational support across a wide variety of activities. You will work across:

• Private Jet Charter - coordinating private charter flights on the Challenger 604 fleet
• Aeromedical Missions – arranging time-critical air ambulance logistics and coordination
• FBO Operations - supporting both itinerant and home-based aircraft movements through terminal
• Ground Handling - delivering high-quality ramp and customer service support

This is a hybrid role which combines a mixture of operations coordination, client service, and physical ground handling duties, suited to someone who enjoys a combination of office-based and hands-on operational work.

Key Responsibilities

Charter Flight Coordination & Operations

• Manage charter enquiries from initial request through to confirmation
• Prepare detailed and accurate charter quotations
• Build and maintain strong relationships with brokers and clients to drive ongoing business
• Coordinate all trip logistics for charter flights ensuring they remain within operational limits (such as flight and duty requirements)
• Prepare and manage flight documentation to ensure all regulatory requirements are met - overflight and landing permits, customs requirements, handling requests, slots, fuel orders etc
• Maintain accurate trip records and update internal systems with flight details, client requirements etc
• Liaise with pilots, clients, brokers and third-party providers to ensure seamless operations
• Monitor flight progress and proactively manage schedule changes, disruptions, and operational requirements
• Anticipate operational risks and resolve issues efficiently to ensure seamless service delivery

FBO & Ground Handling

• Deliver premium FBO services to VIP clients, ensuring a high standard of discretion and presentation
• Perform ground handling duties including aircraft marshalling, towing, bag handling, lav servicing etc
• Coordinate aircraft parking, hangarage, and apron movements
• Prepare and manage documentation including arrival/departure sheets, fuel releases etc
• Maintain accurate records of aircraft movements, services provided, and billing requirements
• Ensure FBO facilities (lounge, briefing rooms, amenities) are maintained to a high standard at all times
• Provide after-hours and on-call support as required in a 24/7 operational environment
• Support ad-hoc operational tasks, including special events, VIP movements, and air ambulance flights

Aeromedical Mission Support

• Support AeroMed Pacific missions, including patient logistics, ambulance bookings, international clearances
• Coordinate with international assistance companies, hospitals, and medical providers to facilitate transfers
• Work within time-critical environments where responsiveness and accuracy are essential
• Monitor mission progress and provide real-time updates to clients, medical teams, and stakeholders
• Provide quotes, cost tracking and post-flight reconciliation

Administration & Compliance

• Maintain accurate operational records and flight data entry across internal systems
• Ensure compliance with aviation regulations, company SOPs, and safety standards
• Assist with reporting, invoicing support, and general operational administration

About You

You are a highly motivated and detail-oriented professional who thrives in a fast-paced, high stakes operational environment. You bring a strong sense of ownership, a calm approach under pressure, and a willingness to get involved wherever needed across admin and physical tasks.

Desirable Skills & Attributes

• Previous experience in aviation operations, flight coordination, or ground handling highly regarded
• Strong understanding of aviation terminology, procedures, and regulatory environments
• Excellent organisational and time-management skills with the ability to prioritise competing tasks
• High level of professionalism with a focus on client service and discretion (VIP/VVIP exposure advantageous)
• Physically capable and willing to perform ramp duties in an outdoor environment, including heavy lifting
• Strong communication skills with the ability to liaise across multiple stakeholders
• Flexibility to work across a 24/7 operational roster, including weekends, early mornings, late nights
• Full New Zealand Driver’s Licence (essential)
• Have a clean criminal record as required to obtain an Airport Identity Card

Why Join GCH Aviation?

If you’re seeking to join a respected, multi-faceted aviation organisation, and want the opportunity to work across a unique blend of private aviation, FBO operations, and aeromedical services, this role offers an excellent pathway - combining office-based coordination with hands-on ramp duties. It’s a position suited to a versatile, proactive individual comfortable moving between the desk and the apron, within a supportive and highly experienced team where no two days are the same.