About the role
At Ferntech, you’ll grow to be the go-to expert helping keep New Zealand’s drone's flying. From servicing, diagnosing and flight-testing cutting-edge enterprise and consumer drones to managing warranty claims and providing outstanding customer support, you’ll play a key role in getting customers back in the air safely and quickly.
When a drone is grounded, a farmer loses valuable daylight, a film crew stops rolling, or an enterprise project comes to a halt. Your mission? To save their day.
We’re looking for an energetic, mechanically minded problem-solver who is passionate about technology and equally committed to delivering an exceptional customer experience.
This is a fantastic opportunity to develop your skills, gain hands-on experience with the latest drone technology and grow your career in a fast-moving, rapidly evolving industry.
The Mission (Your Day-to-Day)
- UAV Diagnostics (Consumer & Enterprise): You will run diagnostics, verify airworthiness, and resolve software/hardware issues on consumer and enterprise craft.
- Champion the Customer: Own the entire service journey. You’ll translate tech jargon into plain English and proactively call customers with updates before they even think to ask.
- Certify for the Sky: Perform inspections and airworthiness sign-offs. When it leaves your bench, it is safe, compliant, and ready to fly.
- Crush the Queue & Capture Data: Thrive in a fast-paced workshop. You'll build watertight warranty claims with solid evidence and keep the repair pipeline moving.
- Elevate the Squad: Bring the energy! Share your diagnostic tricks, mentor new teammates, and collaborate with the sales team to build a bulletproof workshop culture.
- Heavy-Duty Ag Repairs: Opportunity to develop your skills and get your hands dirty! Troubleshooting, tearing down, and fully repairing large agricultural drone platforms to get them back out to the farm.
About you
- Energy to tackle every job—from a quick diagnostic to a resolution—with urgency
- Genuine care about customers and commitment to giving them a great service
- Technical agility to seamlessly switch between hands-on mechanical repairs and high-level software/hardware diagnostics
- Uncompromising quality standards; you take aviation safety and manufacturer standards seriously
About us
At Ferntech, we are passionate about cutting-edge technology and delivering exceptional service to our customers. We foster a collaborative, forward-thinking environment where practical leadership and innovative ideas are celebrated.
- Locations
- Eden Terrace, Auckland, Auckland, New Zealand
- Timezones
- Worldwide