Ground Crew Team Member - Manifest

Who Are We?

Skydive Australia forms part of the Experience Co. group (ASX: EXP), an adventure tourism company founded in 1998 with the vision of becoming the largest and most respected adventure tourism company in the world. Skydive Australia has 8 drop zones across Australia providing people the ultimate thrill.

About the Role

We're looking for multiple Ground Crew team members to join our Skydive Australia team in beautiful Byron Bay. You'll be part of a leading tourism company where having fun and building relationships is an important part of the role. Flexibility to work weekends and public holidays is required.

Key Responsibilities

• Manage core manifest duties, including customer check-in, daily bookings, company systems and operational administration
• Deliver exceptional customer service across walk-ins, phone enquiries and throughout the skydive experience
• Support customers and instructors with pre-skydive preparation, safety briefings and gearing up
• Assist with the safe and efficient day-to-day operation of the Drop Zone, including landing area coordination
• Promote and sell skydive media and merchandise to support local sales targets
• Help maintain a professional, welcoming Drop Zone and support opening, closing and general administration
• Work closely with the team to uphold a positive culture, strong safety standards and smooth daily operations

About You

• Exceptional customer service skills including great face-to-face, phone and email manner
• Hard worker who performs well under pressure in a fast-paced environment
• Detail-oriented and comfortable working to timeframes and deadlines
• Understanding of manifesting functions and ready to help where needed
• Physically fit and enjoys working outside

Benefits and Perks

• Employee Benefit Discount Program across Experience Co products
• Employee Referral Program
• Employee Wellbeing Platform (Sonder)
• Reward and Recognition Programs
• Training and study assistance provided
• Career pathways developed to help you progress

How to Apply

Apply now via SEEK. Experience Co encourages applicants to apply even if their past experience doesn't align perfectly with every qualification listed.